Getting to the content in linked in wasnt straight forward. I kept getting asked questions about starting a free trial and sharing links even though I was already in the course and learning.
The content is for a basic understanding.
The instructor suggested having a reference system so I created a free cloud instance using the basic JSM template. Receiving some basic errors like 'no systems have been setup' and when trying to setup chat I wasnt able to get Microsoft Assist working in my teams at home. Kept progressing through though as i consider this a dev instance.
A fair start.
Jira Service Management: Administration
With Rachel Wright
Liked by 260 users
Duration: 2h 39m
Skill level: Intermediate
Released: 9/22/2021
Course details
Are you an experienced Jira administrator who now needs to learn how to use Jira Service Management for service projects and support teams?
In this course, Rachel Wright teaches you how to set up and administer Jira Service Management so customers can create requests, support agents can provide the help users need, and leadership can measure effectiveness. Rachel details the ways in which JSM extends Jira with support-specific features, additional types of users and responsibilities, how to configure the customer portal and connect to a Confluence knowledge base for self-service, and how to use JSM for incident management, change management, services request, and support. She also goes into ways to configure request types, permissions, and notifications, along with how to create, manage, and troubleshoot service-level agreements.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Richard St John
Richard St John
Change and Release Mgmt/ Group Mgmt/ ITSM Services Professional/ Service Architect/ Agile
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Rita E.
Rita E.
Scrum Master @ Tata Consultancy Services | Certified Scrum Master, Scaled Scrum Master
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Ramazan Rahimi
Ramazan Rahimi
| Help Desk Technician | IT Support Specialist | IT Analyst | Sysadmin | #NPower Canada Alumni. # Messaging & Communicating 👍
Contents
What’s included
- Test your knowledge 7 quizzes
- Learn on the go Access on tablet and phone
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