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Showing 25 - 36 of 52 items
  • $0.99

    How much time does it take to manually test an upgrade?  How much time does it take to manually execute recurring maintenance tasks?  How many times per year do you perform these tests?  Use this worksheet to start a test plan.

    $0.99
  • $0.99

    When a new user is added, give them access instructions, usage information, and instruction for obtaining assistance. Use this worksheet for sample wording.

    $0.99
  • $0.99

    User management is more than just "adding new users" as they join the company.  Think of your user list as a flower garden that needs regular attention to remain accurate.  Use this worksheet to establish procedures on how to support new users as well as departing users.

    $0.99
  • $14.99

    Use the worksheet below to compare the strengths and weaknesses of each set up. This information is compiled for the purposes of comparing two implementations of the same application. This data enables informed migration decisions.

    $14.99
  • $4.99

    How many users, issues, and projects do you plan to have next year?  What is the expected percent of annual growth?  What hardware or human support will be required?  Tracking and analyzing your application statistics can help you predict and plan for growth.  Use this worksheet to record today's counts and changes over time.

    $4.99
  • $0.99

    At the end of each year compile a report of the support team’s accomplishments.  Use this worksheet to compare actions over time and set goals for the coming year.

    $0.99
  • $0.99

    Upgrades and small changes to the JIRA configuration can impact other users and other applications. Use this worksheet to compile a list of scenarios and functions others rely on.

    $0.99
  • $0.99

    What would you do if an upgrade didn't go in smoothly?  What if a feature you rely on wasn't working?  What if the app won't even start up?  At what point is it smarter to "undo" the upgrade, regroup, and try again? You should always have a backup plan.  Use this worksheet to devise yours.

    $0.99
  • $0.99

    Use this worksheet to communicate new and interesting features after an upgrade.

    $0.99
  • $0.99

    Use this worksheet to determine and record your monitoring alert points.

    $0.99
  • $0.99

    It's important to log incidents to create a reviewable history, detect patterns, and prevent similar problems from occurring in the future. Use this worksheet to record as many incident details as possible to create a useful historical record.  Provide links to related documentation or trouble reports.  Attach any relevant correspondence.

    $0.99
  • $0.99

    Use this template to create your own emergency support document.

    $0.99
Showing 25 - 36 of 52 items