(Digital, Color Version) The JIRA Strategy Admin Workbook will save you...
For those who prefer to download all files at once, this is the full...
It's easy to customize workflows and therefore easy to go overboard,...
It's important to set expectations before the project is configured....
You’re evaluating or adopting Jira. Congratulations! Use this 35...
Creating a repeatable and standard procedure will save you time when...
Determine what kinds of sensitive information is permitted in JIRA. Use...
Download a free copy of the “Projects” chapter from “Part 2: Project...
The worksheets include recommendations for specific scenarios. Modify...
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User management is more than just "adding new users" as they join the company. Think of your user list as a flower garden that needs regular attention to remain accurate. Use this worksheet to establish procedures on how to support new users as well as departing users.
Use the worksheet below to compare the strengths and weaknesses of each set up. This information is compiled for the purposes of comparing two implementations of the same application. This data enables informed migration decisions.
How much time does it take to manually test an upgrade? How much time does it take to manually execute recurring maintenance tasks? How many times per year do you perform these tests? Use this worksheet to start a test plan. Also see: Jira Upgrade Automated Test Cases
Use this worksheet to write instructions for requesting the “Issue Creation via Email” feature.
When a new user is added, give them access instructions, usage information, and instruction for obtaining assistance. Use this worksheet for sample wording.
A standard set of tests help you verify application stability after any major change. What common things do you expect to always work regardless of the type of change? Use this worksheet to create a regression test plan. After, import your test cases into JIRA!
In addition to comparing multiple applications, you should also compare installed add-ons. Use this template to record and compare those details.
One way to make sure users read messages and notifications from the JIRA administrative team, is to send them as a specially created fictional character. Messages from an individual user are boring and get lost in the sea of emails. Humorous messages however, sent by a made up character, get read and shared! Use mine or create your own!
Upgrades and small changes to the JIRA configuration can impact other users and other applications. Use this worksheet to compile a list of scenarios and functions others rely on.
The Bulk Import function is a quick way to get data into JIRA. Here's a sample format. Also See: Jira Bulk Import Activity
Use this worksheet to communicate new and interesting features after an upgrade.
The easiest way to manage user requests and support the software is from within JIRA itself! Here's an example project configuration.