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JIRA Strategy Admin Workbook (Digital)
(Digital, Color Version) The JIRA Strategy Admin Workbook will save you...
$57.99 -
Initial JIRA Set Up Decisions
You’ve decided to adopt JIRA. Congratulations! Use this 35 question...
$0.00 -
JIRA New Project Configuration Checklist
It's important to set expectations before the project is configured....
$4.99 -
JIRA New Project Request
Creating a repeatable and standard procedure will save you time when...
$0.99 -
JIRA Custom Workflow Documentation
It's easy to customize workflows and therefore easy to go overboard,...
$0.99 -
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Determine JIRA Permissions
Answer the questions in this worksheet to create a permissions strategy...
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JIRA Issue Security Worksheets
To restrict access at the project-level, use a Permission Scheme. To...
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JIRA Detailed Upgrade Plan
Updated Feb 2018! For most JIRA Server users, an upgrade is a major...
$14.99 -
JIRA Security Policy Considerations
Determine what kinds of sensitive information is permitted in JIRA. Use...
$4.99
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Intro to Jira (Server Version)
Train your staff! Jira is for issue tracking, bug tracking, and project...
$19.99 -
Intro to Confluence (Server Version)
Train your staff! As a Jira administrator, I often help others with...
$19.99 -
Jira Custom Fields & Field Clean Up
How many custom fields do you have? For most of us the answer is: too...
$29.99 -
Gift Certificate
Reward your team members or clients with a gift certificate for the Jira...
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Jira Upgrade Automated Test Cases
Save time by automating your upgrade verification tasks. Use these 37...
$9.99 -
Jira Merge Applications Comparison
Using this sample application comparison from a real use case, determine...
$9.99 -
Jira New Project Interview
Questions to help you conduct a good initial interview when onboarding...
$2.99 -
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Sample Chapter (English)
Download a free copy of the “Projects” chapter from “Part 2: Project...
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Jira Workflows for Business Teams
In this course, you’ll learn how to build smart workflows that your...
$29.99 -
Jira Admin Mistakes Presentation
Hear Rachel Wright's Jira admin horror stories and avoid these mistakes...
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$0.99JIRA Automated Testing
How much time does it take to manually test an upgrade? How much time does it take to manually execute recurring maintenance tasks? How many times per year do you perform these tests? Use this worksheet to start a test plan.
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$4.99JIRA Standard Regression Testing
A standard set of tests help you verify application stability after any major change. What common things do you expect to always work regardless of the type of change? Use this worksheet to create a regression test plan. After, import your test cases into JIRA!
$4.99 -
$0.99JIRA New User Communication and Checklist
When a new user is added, give them access instructions, usage information, and instruction for obtaining assistance. Use this worksheet for sample wording.
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$0.99JIRA New User Request
User management is more than just "adding new users" as they join the company. Think of your user list as a flower garden that needs regular attention to remain accurate. Use this worksheet to establish procedures on how to support new users as well as departing users.
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$0.99JIRA REST API and Database Users
Upgrades and small changes to the JIRA configuration can impact other users and other applications. Use this worksheet to compile a list of scenarios and functions others rely on.
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$4.99JIRA Use and Future Predictions
How many users, issues, and projects do you plan to have next year? What is the expected percent of annual growth? What hardware or human support will be required? Tracking and analyzing your application statistics can help you predict and plan for growth. Use this worksheet to record today's counts and changes over time.
$4.99 -
$0.99New JIRA Features
Use this worksheet to communicate new and interesting features after an upgrade.
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$0.99JIRA Support and Emergency Escalation
Use this template to create your own emergency support document.
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$0.99JIRA Rollback Plan
What would you do if an upgrade didn't go in smoothly? What if a feature you rely on wasn't working? What if the app won't even start up? At what point is it smarter to "undo" the upgrade, regroup, and try again? You should always have a backup plan. Use this worksheet to devise yours.
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$0.99JIRA Annual Report
At the end of each year compile a report of the support team’s accomplishments. Use this worksheet to compare actions over time and set goals for the coming year.
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$0.99JIRA Incident Log
It's important to log incidents to create a reviewable history, detect patterns, and prevent similar problems from occurring in the future. Use this worksheet to record as many incident details as possible to create a useful historical record. Provide links to related documentation or trouble reports. Attach any relevant correspondence.
$0.99