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Sample JIRA Support Project Set Up
The easiest way to manage user requests and support the software is from within JIRA itself! Here's an example project configuration.
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JIRA Annual Report
At the end of each year compile a report of the support team’s accomplishments. Use this worksheet to compare actions over time and set goals for the coming year.
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JIRA Incident Log
It's important to log incidents to create a reviewable history, detect patterns, and prevent similar problems from occurring in the future. Use this worksheet to record as many incident details as possible to create a useful historical record. Provide links to related documentation or trouble reports. Attach any relevant correspondence.
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JIRA Bulk Import
The Bulk Import function is a quick way to get data into JIRA. Here's a sample format. Also See: Jira Bulk Import Activity
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Atlassian Summit Notes
I take a lot of notes at the conference including what I learn and what to follow up on. Use this worksheet to share the most important information with team members who could not attend.
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JIRA Recommendations and Tips
Here’s a printable list of the 152 recommendations and tips located throughout the JIRA Strategy Admin Workbook. They are grouped by section of the book where they are listed. Please see the information in the related section for the full context.
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JIRA Database Queries
Use these 38 query samples to quickly get to your data. It's often faster to get information directly out of the database than to use JQL (JIRA Query Language) or the admin UI. Also, the database provides additional information not available in the admin UI.
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JIRA Project Wording
This is a collection of project-related wording. Customize it for your own documentation and instructional needs.
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JIRA Users Wording
This is a collection of user-related wording. Customize it for your own documentation and instructional needs.
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JIRA Conditional Announcement Banner
Use this sample code to only show the announcement banner for certain projects and issues.
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JIRA Scheme Wording
This is a collection of scheme-related wording. Customize it for your own documentation and instructional needs.