The easiest way to manage user requests and support the software is from within JIRA itself! Here's an example project configuration.
Use this worksheet to determine and record your monitoring alert points.
At the end of each year compile a report of the support team’s accomplishments. Use this worksheet to compare actions over time and set goals for the coming year.
It's important to log incidents to create a reviewable history, detect patterns, and prevent similar problems from occurring in the future. Use this worksheet to record as many incident details as possible to create a useful historical record. Provide links to related documentation or trouble reports. Attach any relevant correspondence.
The Bulk Import function is a quick way to get data into JIRA. Here's a sample format. Also See: Jira Bulk Import Activity
I take a lot of notes at the conference including what I learn and what to follow up on. Use this worksheet to share the most important information with team members who could not attend.
Here’s a printable list of the 152 recommendations and tips located throughout the JIRA Strategy Admin Workbook. They are grouped by section of the book where they are listed. Please see the information in the related section for the full context.
Use these 38 query samples to quickly get to your data. It's often faster to get information directly out of the database than to use JQL (JIRA Query Language) or the admin UI. Also, the database provides additional information not available in the admin UI.
This is a collection of project-related wording. Customize it for your own documentation and instructional needs.
This is a collection of user-related wording. Customize it for your own documentation and instructional needs.
Use this sample code to only show the announcement banner for certain projects and issues.
This is a collection of scheme-related wording. Customize it for your own documentation and instructional needs.