(Digital, Color Version) The JIRA Strategy Admin Workbook will save you...
For those who prefer to download all files at once, this is the full...
It's easy to customize workflows and therefore easy to go overboard,...
It's important to set expectations before the project is configured....
You’re evaluating or adopting Jira. Congratulations! Use this 35...
Creating a repeatable and standard procedure will save you time when...
Determine what kinds of sensitive information is permitted in JIRA. Use...
Download a free copy of the “Projects” chapter from “Part 2: Project...
The worksheets include recommendations for specific scenarios. Modify...
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Use this template to create your own emergency support document.
How many users, issues, and projects do you plan to have next year? What is the expected percent of annual growth? What hardware or human support will be required? Tracking and analyzing your application statistics can help you predict and plan for growth. Use this worksheet to record today's counts and changes over time.
At the end of each year compile a report of the support team’s accomplishments. Use this worksheet to compare actions over time and set goals for the coming year.
It's important to log incidents to create a reviewable history, detect patterns, and prevent similar problems from occurring in the future. Use this worksheet to record as many incident details as possible to create a useful historical record. Provide links to related documentation or trouble reports. Attach any relevant correspondence.
Here’s a printable list of the 152 recommendations and tips located throughout the JIRA Strategy Admin Workbook. They are grouped by section of the book where they are listed. Please see the information in the related section for the full context.
I take a lot of notes at the conference including what I learn and what to follow up on. Use this worksheet to share the most important information with team members who could not attend.
Use this 25 question checklist when planning and documenting custom workflows. Make sure all needed elements are considered and in place!
Use these 38 query samples to quickly get to your data. It's often faster to get information directly out of the database than to use JQL (JIRA Query Language) or the admin UI. Also, the database provides additional information not available in the admin UI.
This is a collection of project-related wording. Customize it for your own documentation and instructional needs.
Use the sample agenda to create your own presentation to train your Jira project admins.
This is a collection of user-related wording. Customize it for your own documentation and instructional needs.