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Search  "support" 6 results have been found.

Showing 1 - 6 of 6 items
  • $29.99

    Train your staff!  Jira Service Desk takes support to the next level with queues, SLAs, a simple customer portal, and integration with Confluence as a knowledgebase.  In this course, you’ll learn all about Jira Service Desk and how to create requests so you can get the help and support you need.

    $29.99
  • $4.99

    The easiest way to manage user requests and support the software is from within JIRA itself! Here's an example project configuration.

    $4.99
  • $0.99

    At the end of each year compile a report of the support team’s accomplishments.  Use this worksheet to compare actions over time and set goals for the coming year.

    $0.99
  • $0.99

    It's important to log incidents to create a reviewable history, detect patterns, and prevent similar problems from occurring in the future. Use this worksheet to record as many incident details as possible to create a useful historical record.  Provide links to related documentation or trouble reports.  Attach any relevant correspondence.

    $0.99
  • $0.99

    Use this template to create your own emergency support document.

    $0.99
  • $4.99

    What should you measure and why?  Use these ideas to create your own list of important data points.  Determining how you'll measure success may help the support team improve as well.

    $4.99
Showing 1 - 6 of 6 items