One way to make sure users read messages and notifications from the JIRA administrative team, is to send them as a specially created fictional character. Messages from an individual user are boring and get lost in the sea of emails. Humorous messages however, sent by a made up character, get read and shared! Use mine or create your own!
User management is more than just "adding new users" as they join the company. Think of your user list as a flower garden that needs regular attention to remain accurate. Use this worksheet to establish procedures on how to support new users as well as departing users.
When a new user is added, give them access instructions, usage information, and instruction for obtaining assistance. Use this worksheet for sample wording.
Use the sample to create your own application access guidelines for independent contractors, third-party vendors, outsourced support, and other external users.
Was your Jira Administrator job description written by Human Resources or a non-technical user? Does formal admin role documentation even exist? Use this sample to write, or improve, your organization's Jira admin job description.
This is a collection of user-related wording. Customize it for your own documentation and instructional needs.