Store FAQ

What payment types are accepted?
We accept all major credit cards (Visa, MasterCard, Discover) and PayPal.  Payments are securely processed through PayPal, but you do not need a PayPal account.  To pay without a PayPal account, click the "Pay with Debit or Credit Card" button on PayPal's website.  (See screenshot.)

When will my book and files ship?
All purchases from the website are in digital format and are available for download immediately.  No items will be shipped to your physical billing address.

How do I access downloadable files?
After purchase, access to downloadable files is available in three places:

  1. On the purchase confirmation page, click the grey order "Details" button.
  2. In an email from with the subject line "The virtual product that you bought is available for download."
  3. On the "Order History" page, click the grey order "Details" button.

Image: Order History Details Button

Order History Details

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Product Download Link

Already purchased the book?  Also see: How to Download Book Materials

How do I get additional help?

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JIRA Strategy Admin Workbook FAQ

Is this workbook useful for JIRA Admin Certification preparation?
The JIRA Strategy Admin workbook is about what admins should and shouldn't do in their application.   As part of the strategy recommendations, it covers admin concepts, which is what the JIRA Certification exam is about.  When I started writing the book, there wasn't a certification, so I definitely didn't write it for that purpose.  But I do think the book makes a great companion to the existing Atlassian documentation and certification study materials.  There's more info about the book and its contents here.

Why did you write this book?
I wrote this because I knew I wasn’t the only person to inherit a messy configuration.  I want to keep others out of what I call the “JIRA swamp” or, if you’re already in it, help dig you out.

What was the hardest part about writing the book?
Certainly not writing about JIRA - I love talking about anything JIRA related!   The hardest part was fighting with the Table of Contents and Index features of Microsoft Word.  The initial drafts of the book were written in Confluence and progress was tracked in JIRA!  The entire project (the book, materials, website, and store) took 2 years to complete.

Where can I get the book?
The digital version (a color PDF) is available for immediate download from the store.  A print version (a black and white physical book) will be available on Amazon soon.

Where can I learn more about the book?
You can view the Table of Contents, listen to the Introduction, or download Sample Chapters.

Where can I learn more about the author?
Read About Rachel Wright.  Connect with the author on TwitterLinkedIn, or in the Strategy for JIRA LinkedIn Group.

How do I schedule a speaking engagement, interview, or appearance?
Please see the Press Kit page.