What should you measure and why? Use these ideas to create your own list of important data points. Determining how you'll measure success may help the support team improve as well.
|Free with Book Purchase||Yes! At checkout, use the code in the “Worksheets, Templates & Companion Materials” section.|
How you set up your JIRA support project depends on what data points you will measure. Defining these metrics will illuminate how you should leverage project assets like: Components, Custom Fields, Versions, Labels, and Issue Types.