Course Information
Best Practices for Jira Configuration and Maintenance
Edition: 1
Last updated: Sep 2024
Recommended Learning Path
If you’re new to Jira administration, take my basic, advanced, and Jira Service Management administration courses first. This course builds on those courses and assumes you already know how to configure Jira-specific application settings and all the standard schemes in Jira projects.
Course Updates
- In October 2025, Jira projects will be renamed Jira spaces across all Jira Cloud products (including Jira Service Management and Jira Product Discovery).
- In April 2025, Atlassian changed the name of everything you track in Jira Cloud from issues to work or work items. The naming change is to support Jira Cloud as the place of work for all teams. This change does not apply to Jira Data Center and records in the database are still called issues.
- Third-party apps from the Atlassian Marketplace were once called add-ons and plugins. In April 2025, Atlassian shifted away from calling their tools products to also calling them apps.
- Between March 2025 and July 2025 Atlassian progressively rolled out a new navigation experience to all Cloud users. Read more
- In March 2025, Atlassian renamed Atlassian University to Atlassian Learning. Additionally, the online Atlassian Community is now called Atlassian Community Forums. Both can be accessed from: community.atlassian.com.
- In March 2025, Atlassian announced that their Opsgenie product is being retired. Its features now part of Jira Service Management.
- In May 2024, Atlassian announced that Jira Software and Jira Work Management are combined under the brand name Jira.
See an error or outdated information? Please report it by emailing errata@jirastrategy.com.
Links
In order of appearance
- Atlassian Marketplace – https://marketplace.atlassian.com
- 9 Ways to Learn Jira Administration – https://www.jirastrategy.com/9-ways-to-learn-jira-administration
- Atlassian Status – https://status.atlassian.com
- What is Compass? – https://developer.atlassian.com/cloud/compass/overview/what-is-compass
- Compass product page – https://www.atlassian.com/software/compass
- Categorize issues in your list view – https://support.atlassian.com/jira-work-management/docs/categorize-items-in-your-list-view
- What are work categories? – https://support.atlassian.com/jira-service-management-cloud/docs/what-are-ticket-categories
- Restoring a project from backup – https://confluence.atlassian.com/adminjiraserver/restoring-a-project-from-backup-938847691.html
- Restore product data from backup – https://support.atlassian.com/organization-administration/docs/restore-product-data-from-backup
- Cloud admins, we’re saving you time on user management – https://community.atlassian.com/t5/Enterprise-articles/Cloud-admins-we-re-saving-you-time-on-user-management/ba-p/2588292
- What are the different types of admin roles?- https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles
- NASA security example:
- NASA internal app leaked employee emails, project names – https://www.zdnet.com/article/nasa-internal-app-leaked-employee-emails-project-names
- Exposed JIRA server leaks NASA staff and project data! – https://logicbomb.medium.com/bugbounty-nasa-internal-user-and-project-details-are-out-2f2e3580421b
- Create security levels for issues- https://support.atlassian.com/jira-service-management-cloud/docs/create-security-levels-for-issues
- Developer documentation – https://developer.atlassian.com
Features & Downloads
| Exercise files | Yes |
| Certificate | Yes |
| In-course quiz | No |
| In-course challenges and solutions | Yes |