This course helps new and experienced Jira administrators design, build, and maintain custom processes and workflows. It’s also useful for anyone who’s interested in improving team efficiency, fostering cross-team communication, managing business pipelines, passing audits, smoothing handoffs between users and teams, or improving time to market. The needs of the organization are best achieved when application administrators and business managers work together.
This course contains demos, challenges, and the quizzes to help reinforce the material. And don’t miss the workflow scavenger hunt to see how many problems or opportunities for improvement you can detect!
If you’re new to Jira administration, take my basic and advanced administration courses first. This course builds on those courses and assumes you already know how to configure Jira-specific application settings and all the standard schemes in Jira projects. This course provides a comprehensive guide for custom workflow features, functions, and strategies for creating, extending and maintaining them.
The updated version includes new live Jira examples, more examples of how Jira is used, a live tour of each Jira application type, more information about project types, a downloadable glossary to help you with terminology for this course and when navigating the Atlassian ecosystem, additional challenges and solutions, and updated information, screenshots, and quiz questions. Also, in response to your feedback, I am speaking slightly slower.
This updated course includes new live Jira examples, more examples of how Jira is used, a live tour of each Jira application type, more information about project types (including company-managed vs. team-managed projects), a downloadable glossary to help you with terminology for this course and when navigating the Atlassian ecosystem, additional challenges and solutions, and updated information, screenshots, and quiz questions. Also, in response to your feedback, I speak slightly slower.
On Mar 31, 2021, all Jira Cloud projects will change to the new issue view. Additionally, there are naming changes approaching. “Classic” Jira projects will be named “company-managed” projects and “next-gen” projects will be named “team-managed” projects. Finally, “Jira Core” will be named “Jira Work Management” and “Jira Service Desk” was previously renamed “Jira Service Management”.
If you’re new to Jira administration, take my basic and advanced administration courses first. This course builds on those courses and assumes you already know how to configure Jira-specific application settings and all the standard schemes in Jira projects. This course only covers the features that are additionally provided by Jira Service Management for support-type projects.
Course Updates and Related News
Support for Server products ends on February 15, 2024.
Atlassian has changed terminology over the years and some applications were renamed. For example:
Jira Service Desk (“JSD”)
Jira Service Management (“JSM”)
Jira Work Management (“JWM”, Cloud) Jira Core (Server and Data Center)
In this course, we’ll focus on the configuration areas you use most. My goal is not just for you to understand the settings but to be able to make smart decisions when creating or changing them. Knowing the best way to solve a problem and how it will impact your application in the future is the difference between a good administrator and a great one.
For each section, I’ve included the most important things to know, best practices, and my personal tips so you can avoid all the mistakes I’ve made over the years. Don’t miss the challenges, quizzes, downloadable handouts, and some personal appearances scattered throughout the course.
If you’re brand new to Jira, take my Jira: Basic Administration course first. The basic course covers how Jira is used, the differences between application types and deployment types, navigating the admin area, the different types of admin users, and the top skills a new admin needs. This course references information from the basic course.
Support for Server products ends on February 15, 2024.
In the “Use automation” section (in chapter 8), I mentioned Jira Service Management has some legacy automation capabilities that will one day be decommissioned. Atlassian has since announced that they will turn off Legacy automation for NEW Jira Service Management sites. “For Jira Service Management sites created after August 30, 2021, you will see one automation choice in your project settings.” For EXISTING JSM users: “You will not lose access to Legacy Automations on existing sites where you can continue using and editing rules as you have before.” Read more: https://lnkd.in/eR5i7GeB
New to Jira? If you’re new to Jira, I recommend starting with my “Learning Jira” course, to understand what your end users experience. There’s one course for Cloud and another for Server and Data Center. Next, take Learning Jira Software which focuses on development-specific features like backlogs, sprints, versions, and more. Once you have a good understanding of Jira capabilities, take this basic course and then the advanced course.
New to Jira Administration? If you’re new to application administration, here’s the learning path I’d follow: After this basic course, take Jira: Advanced Administration. The advanced course dives deeper into the configuration areas used most. If you have Jira Service Management, my JSM admin course shows how to configure: requests, queues, service level agreements, and a knowledge base, so your organization can support internal and external customers. And finally, if you have Confluence, I created an admin course to help configure that application too.