Jira Basic Administration Course Resources

Course Information

Recommended Learning Path

New to Jira?
If you’re new to Jira, I recommend starting with my “Learning Jira” course, to understand what your end users experience. There’s one course for Cloud and another for Server and Data Center. Next, take Learning Jira Software which focuses on development-specific features like backlogs, sprints, versions, and more. Once you have a good understanding of Jira capabilities, take this basic course and then the advanced course.

New to Jira Administration?
If you’re new to application administration, here’s the learning path I’d follow: After this basic course, take Jira: Advanced Administration. The advanced course dives deeper into the configuration areas used most. If you have Jira Service Management, my JSM admin course shows how to configure: requests,
queues, service level agreements, and a knowledge base, so your organization can support internal and external customers. And finally, if you have Confluence, I created an admin course to help configure that application too.

Course Updates & Related News

• In October 2025, Jira projects will be renamed Jira spaces across all Jira Cloud products (including Jira Service Management and Jira Product Discovery).
• In April 2025, Atlassian changed the name of everything you track in Jira Cloud from issues to work or work items. The naming change is to support Jira Cloud as the place of work for all teams. This change does not apply to Jira Data Center and records in the database are still called issues.
• Third-party apps from the Atlassian Marketplace were once called add-ons and plugins. In April 2025, Atlassian shifted away from calling their tools products to also calling them apps.
• Between March 2025 and July 2025 Atlassian progressively rolled out a new navigation experience to all Cloud users. Read more
• In March 2025, Atlassian renamed Atlassian University to Atlassian Learning. Additionally, the online Atlassian Community is now called Atlassian Community Forums. Both can be accessed from: community.atlassian.com.
• In May 2024, Atlassian announced that Jira Software and Jira Work Management are combined under the brand name Jira.
• Starting February 15, 2024 Atlassian is discontinuing the “trusted” users role in Jira Cloud. “Trusted” users will automatically become product admins. Read more: https://confluence.atlassian.com/jirakb/what-are-trusted-users-1155494641.html
• Support for Server products ends on February 15, 2024.

See an error or outdated information? Please report it by emailing errata@jirastrategy.com.

Links

In order of appearance

• Cloud Sandbox (Cloud) – https://support.atlassian.com/organization-administration/docs/manage-product-sandboxes
• Cloud Test Environment Options – https://developer.atlassian.com/platform/marketplace/getting-started
• Product Documentation – https://confluence.atlassian.com
• Atlassian Support – https://support.atlassian.com
• Atlassian Community – https://community.atlassian.com
• 9 Ways to Learn Jira Administration – https://jirastrategy.com/link/ways-to-learn
• How to Study for Jira Certification – https://jirastrategy.com/link/study
• How to Extend your Jira Certification – https://jirastrategy.com/link/extend

Features & Downloads

Exercise files	None
Certificate	Yes
In-course quiz	Yes
In-course challenges and solutions	Yes

Notes

This course replaces Jira: Basic Administration (2002).