Jira Service Management Administration Course Resources

Course Information

Recommended Learning Path

If you’re new to Jira administration, take my basic and advanced administration courses first. This course builds on those courses and assumes you already know how to configure Jira-specific application settings and all the standard schemes in Jira projects. This course only covers the features that are additionally provided by Jira Service Management for support-type projects.

Course Updates and Related News

• Support for Server products ends on February 15, 2024.
• Atlassian has changed terminology over the years and some applications were renamed. For example:

Before	After
Jira Service Desk (“JSD”)	Jira Service Management (“JSM”)
Jira Core	Jira Work Management (“JWM”, Cloud) Jira Core (Server and Data Center)
Jira Software	Jira Software (“JSW”)
n/a	Jira Product Discovery (“JWM”, Cloud)
n/a	Jira Align (Cloud)

See an error or outdated information? Please report it by emailing errata@jirastrategy.com.

Links

In order of appearance

• Cloud Pricing – https://www.atlassian.com/software/jira/service-management/pricing
• Atlassian ITSM – https://www.atlassian.com/itsm
• Use and create custom fields – https://www.linkedin.com/learning/jira-advanced-administration/use-and-create-custom-fields
• Project Administration Links in Jira Software and Jira Service Management – http://www.jirastrategy.com/link/project-admin-links
• Advanced Features – https://www.linkedin.com/learning/jira-advanced-administration/import-data
• JSM Features – https://www.atlassian.com/software/jira/service-management/features
• Overview of Jira Cloud products – https://support.atlassian.com/jira-service-management-cloud/docs/overview-of-jira-cloud-products/
• Cloud Sandbox – https://support.atlassian.com/organization-administration/docs/manage-product-sandboxes
• Developer Documentation – https://developer.atlassian.com/platform/marketplace/getting-started
• What are Jira Service Management team-managed projects? – https://support.atlassian.com/jira-service-management-cloud/docs/what-are-jira-service-management-next-gen-projects
• JSM Approval Options – https://support.atlassian.com/jira-service-management-cloud/docs/set-up-approvals
• JSM Approval Queries – https://support.atlassian.com/jira-service-management-cloud/docs/advanced-search-reference-jql-fields
• Getting started with Jira Service Management for agents – https://support.atlassian.com/jira-service-management-cloud/docs/get-started-with-jira-service-management-for-agents
• Using the Permission Helper – https://www.linkedin.com/learning/jira-basic-administration/using-the-permission-helper
• SLA Queries – https://support.atlassian.com/jira-service-management-cloud/docs/advanced-search-reference-jql-fields
• The Ultimate Guide to Jira Migrations – http://www.jirastrategy.com/link/migrate-book
• Atlassian Migration Resources – https://www.atlassian.com/migration/cloud
• Team-managed Experience – https://support.atlassian.com/jira-service-management-cloud/docs/get-the-team-managed-jira-service-management-experience
• 9 Ways to Learn Jira Administration – https://jirastrategy.com/link/ways-to-learn
• Product Documentation – https://confluence.atlassian.com
• Atlassian Support – https://support.atlassian.com
• Atlassian Community – https://community.atlassian.com
• How to Study for Jira Certification – https://jirastrategy.com/link/study
• How to Extend your Jira Certification – https://jirastrategy.com/link/extend
• SLA Troubleshooting – https://confluence.atlassian.com/jirakb/how-to-troubleshoot-slas-in-jira-service-management-785326555.html
• Automation Smart Values – https://support.atlassian.com/jira-software-cloud/docs/what-are-smart-values
• Jira Automation Ideas – http://www.jirastrategy.com/link/automation-ideas
• Automation Playground – https://www.atlassian.com/software/jira/automation-template-library/rules

Features & Downloads

Exercise files	None
Certificate	Yes
In-course quiz	Yes
In-course challenges and solutions	Yes