Course Information
![Jira Service Management: Administration](https://www.jirastrategy.com/wp-content/uploads/2022/01/course-thumbnail-jsm-2.jpg)
Jira Service Management: Administration
Edition: 1
Last updated: Sep 2021
Recommended Learning Path
![](https://www.jirastrategy.com/wp-content/uploads/2023/12/path-jira-admin-1024x379.png)
If you’re new to Jira administration, take my basic and advanced administration courses first. This course builds on those courses and assumes you already know how to configure Jira-specific application settings and all the standard schemes in Jira projects. This course only covers the features that are additionally provided by Jira Service Management for support-type projects.
Course Updates and Related News
- Support for Server products ends on February 15, 2024.
- Atlassian has changed terminology over the years and some applications were renamed. For example:
Before | After |
Jira Service Desk (“JSD”) | Jira Service Management (“JSM”) |
Jira Core | Jira Work Management (“JWM”, Cloud) Jira Core (Server and Data Center) |
Jira Software | Jira Software (“JSW”) |
n/a | Jira Product Discovery (“JWM”, Cloud) |
n/a | Jira Align (Cloud) |
See an error or outdated information? Please report it by emailing errata@jirastrategy.com.
Links
- Cloud Pricing – https://www.atlassian.com/software/jira/service-management/pricing
- Atlassian ITSM – https://www.atlassian.com/itsm
- Use and create custom fields – https://www.linkedin.com/learning/jira-advanced-administration/use-and-create-custom-fields
- Project Administration Links in Jira Software and Jira Service Management – http://www.jirastrategy.com/link/project-admin-links
- Advanced Features – https://www.linkedin.com/learning/jira-advanced-administration/import-data
- JSM Features – https://www.atlassian.com/software/jira/service-management/features
- Cloud Sandbox – https://support.atlassian.com/organization-administration/docs/manage-product-sandboxes
- Developer Documentation – https://developer.atlassian.com/platform/marketplace/getting-started
- What are Jira Service Management team-managed projects? – https://support.atlassian.com/jira-service-management-cloud/docs/what-are-jira-service-management-next-gen-projects
- JSM Approval Options – https://support.atlassian.com/jira-service-management-cloud/docs/set-up-approvals
- JSM Approval Queries – https://support.atlassian.com/jira-service-management-cloud/docs/advanced-search-reference-jql-fields
- Getting started with Jira Service Management for agents – https://support.atlassian.com/jira-service-management-cloud/docs/get-started-with-jira-service-management-for-agents
- Using the Permission Helper – https://www.linkedin.com/learning/jira-basic-administration/using-the-permission-helper
- SLA Queries – https://support.atlassian.com/jira-service-management-cloud/docs/advanced-search-reference-jql-fields
- The Ultimate Guide to Jira Migrations – http://www.jirastrategy.com/link/migrate-book
- Atlassian Migration Resources – https://www.atlassian.com/migration/cloud
- Team-managed Experience – https://support.atlassian.com/jira-service-management-cloud/docs/get-the-team-managed-jira-service-management-experience
- 9 Ways to Learn Jira Administration – https://jirastrategy.com/link/ways-to-learn
- Product Documentation – https://confluence.atlassian.com
- Atlassian Support – https://support.atlassian.com
- Atlassian Community – https://community.atlassian.com
- How to Study for Jira Certification – https://jirastrategy.com/link/study
- How to Extend your Jira Certification – https://jirastrategy.com/link/extend
- SLA Troubleshooting – https://confluence.atlassian.com/jirakb/how-to-troubleshoot-slas-in-jira-service-management-785326555.html
- Automation Smart Values – https://support.atlassian.com/jira-software-cloud/docs/what-are-smart-valuesJira Automation Ideas – http://www.jirastrategy.com/link/automation-ideas
- Automation Playground – https://www.atlassian.com/software/jira/automation-template-library/rules
Features & Downloads
![](https://www.jirastrategy.com/wp-content/uploads/2023/12/image-1024x222.png)
Exercise files | None |
Certificate | Yes |
In-course quiz | Yes |
In-course challenges and solutions | Yes |
Notes
None