Jira Service Management Administration Course Resources

Course Information

Jira Service Management: Administration

Jira Service Management: Administration
Edition: 1
Last updated: Sep 2021

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Recommended Learning Path


If you’re new to Jira administration, take my basic and advanced administration courses first. This course builds on those courses and assumes you already know how to configure Jira-specific application settings and all the standard schemes in Jira projects. This course only covers the features that are additionally provided by Jira Service Management for support-type projects.

Course Updates and Related News

  • Support for Server products ends on February 15, 2024.
  • Atlassian has changed terminology over the years and some applications were renamed. For example:
BeforeAfter
Jira Service Desk (“JSD”)Jira Service Management (“JSM”)
Jira CoreJira Work Management (“JWM”, Cloud)
Jira Core (Server and Data Center)
Jira SoftwareJira Software (“JSW”)
n/aJira Product Discovery (“JWM”, Cloud)
n/aJira Align (Cloud)

See an error or outdated information? Please report it by emailing errata@jirastrategy.com.

Links

  • Cloud Pricing – https://www.atlassian.com/software/jira/service-management/pricing
  • Atlassian ITSM – https://www.atlassian.com/itsm
  • Use and create custom fields – https://www.linkedin.com/learning/jira-advanced-administration/use-and-create-custom-fields
  • Project Administration Links in Jira Software and Jira Service Management – http://www.jirastrategy.com/link/project-admin-links
  • Advanced Features – https://www.linkedin.com/learning/jira-advanced-administration/import-data
  • JSM Features – https://www.atlassian.com/software/jira/service-management/features
  • Cloud Sandbox – https://support.atlassian.com/organization-administration/docs/manage-product-sandboxes
  • Developer Documentation – https://developer.atlassian.com/platform/marketplace/getting-started
  • What are Jira Service Management team-managed projects? – https://support.atlassian.com/jira-service-management-cloud/docs/what-are-jira-service-management-next-gen-projects
  • JSM Approval Options – https://support.atlassian.com/jira-service-management-cloud/docs/set-up-approvals
  • JSM Approval Queries – https://support.atlassian.com/jira-service-management-cloud/docs/advanced-search-reference-jql-fields
  • Getting started with Jira Service Management for agents – https://support.atlassian.com/jira-service-management-cloud/docs/get-started-with-jira-service-management-for-agents
  • Using the Permission Helper – https://www.linkedin.com/learning/jira-basic-administration/using-the-permission-helper
  • SLA Queries – https://support.atlassian.com/jira-service-management-cloud/docs/advanced-search-reference-jql-fields
    • The Ultimate Guide to Jira Migrations – http://www.jirastrategy.com/link/migrate-book
    • Atlassian Migration Resources – https://www.atlassian.com/migration/cloud
    • Team-managed Experience – https://support.atlassian.com/jira-service-management-cloud/docs/get-the-team-managed-jira-service-management-experience
    • 9 Ways to Learn Jira Administrationhttps://jirastrategy.com/link/ways-to-learn
    • Product Documentationhttps://confluence.atlassian.com
    • Atlassian Supporthttps://support.atlassian.com
    • Atlassian Communityhttps://community.atlassian.com
    • How to Study for Jira Certificationhttps://jirastrategy.com/link/study
    • How to Extend your Jira Certificationhttps://jirastrategy.com/link/extend
    • SLA Troubleshooting – https://confluence.atlassian.com/jirakb/how-to-troubleshoot-slas-in-jira-service-management-785326555.html
    • Automation Smart Values – https://support.atlassian.com/jira-software-cloud/docs/what-are-smart-valuesJira Automation Ideas – http://www.jirastrategy.com/link/automation-ideas
    • Automation Playground – https://www.atlassian.com/software/jira/automation-template-library/rules

Features & Downloads

Find these resources and others on the course’s “Overview” page
Exercise filesNone
CertificateYes
In-course quizYes
In-course challenges and solutionsYes

Notes

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