FAQ

Store FAQ

What payment types are accepted?
We accept all major credit cards (Visa, MasterCard, Discover) and PayPal.  Payments are securely processed through PayPal, but you do not need a PayPal account.  To pay without a PayPal account, click the “Pay with Debit or Credit Card” button on PayPal’s website.  (See screenshot.)

When will my book and files ship?
All purchases from the jirastrategy.com website are in digital format and are available for download immediately.  No items will be shipped to your physical billing address.

How do I access downloadable files?
After purchase, access to downloadable files is available in three places:

  1. On the purchase confirmation page, click the grey order “Details” button.
  2. In an email from info@jirastrategy.com with the subject line “The virtual product that you bought is available for download.”
  3. On the “Order History” page, click the grey order “Details” button.

Image: Order History Details Button

Order History Details

Image: Product Download Link

Product Download Link

Already purchased the book?  Also see: How to Download Book Materials

Will I receive an invoice?
Yes, simply login to your jirastrategy.com account to access all order invoices.  In your account, click “Order History and Details.”  Look for the “Invoices” column to access the PDF file for each order.  See the “Invoices” column in the screenshot above labeled “Order History Details Button“.  You’ll also receive an order confirmation email from PayPal. 

Do you offer gift certificates?
Yes, and they are a perfect way to reward your team members or clients!  Choose your gift

How do I get additional help?

Contact Us

Amazon FAQ

Do you offer a print version?
Yes, you can order a printed, paperback, black & white version from Amazon.  Simply login to your Amazon account (or create one) and they will ship a physical version to the mailing address you specify.  After you receive the book, you can download the worksheets and materials from the Strategy for Jira website.  Read more

Do you offer a Kindle version?
Yes, you can order a Kindle version from Amazon.  Simply login to your Amazon account (or create one) and they will deliver a Kindle version to your supported device.  After you receive the book, you can download the worksheets and materials from the Strategy for Jira website.  Read more

What Kindle versions are supported?
You can see the list of supported devices on the Amazon product page.  Visit https://amzn.to/2Ffv0qv and click the “Available on these devices” link below the product description.  Also see Amazon’s list of compatible Kindle Cloud Reader browsers.

How do I get additional help?

Contact Us

JIRA Strategy Admin Workbook FAQ

Is this workbook useful for JIRA Admin Certification preparation?
The JIRA Strategy Admin workbook is about what admins should and shouldn’t do in their application.   As part of the strategy recommendations, it covers admin concepts, which is what the JIRA Certification exam is about.  When I started writing the book, there wasn’t a certification, so I definitely didn’t write it for that purpose.  But I do think the book makes a great companion to the existing Atlassian documentation and certification study materials.  There’s more info about the book and its contents here.

Why did you write this book?
I wrote this because I knew I wasn’t the only person to inherit a messy configuration.  I want to keep others out of what I call the “JIRA swamp” or, if you’re already in it, help dig you out.

What was the hardest part about writing the book?
Certainly not writing about JIRA – I love talking about anything JIRA related!   The hardest part was fighting with the Table of Contents and Index features of Microsoft Word.  The initial drafts of the book were written in Confluence and progress was tracked in JIRA!  The entire project (the book, materials, website, and store) took 2 years to complete.

Where can I get the book?
The digital version (a color PDF) is available for immediate download from the jirastrategy.com store.  A print version (a black and white physical book) and a Kindle version is available on Amazon.

Where can I learn more about the book?
You can view the Table of Contents, listen to the Introduction, or download Sample Chapters.

Where can I learn more about the author?
Read About Rachel Wright.  Connect with the author on TwitterLinkedIn, or in the Strategy for JIRA LinkedIn Group.

How do I schedule a speaking engagement, interview, or appearance?
Please see the Press Kit page.

Do you offer gift certificates?
Yes, and they are a perfect way to reward your team members or clients!  Choose your gift

Training FAQ

See the Training FAQ

Download Materials

Thank you for purchasing the JIRA Strategy Admin Workbook!  

Download the worksheets, templates, and companion materials using the coupon code in your book’s Worksheets, Templates & Companion Materials” section. 

Access Instructions

1.  Access all materials by category from the top navigation menu.  (See screenshot.)

Image: In the Store – Top Navigation Menu

Main Navigation Menu

2.  Use the “Add to Cart” button on any product page to add the desired product(s) to your shopping cart.  You can download materials individually or all at once here.

3.  Obtain your coupon code from your book’s Worksheets, Templates & Companion Materials” section.  (See screenshot.)

Image: In the Book – Coupon Code Location

Coupon Code Location

4. On the “Summary” page in the shopping cart checkout process, enter your coupon code in the “Coupons” field.  (See screenshot.)

Image: In the Store – Coupon Code Entry

Coupon Code Entry

4. You’ll see a “Free with Book Purchase” line item added to the cart.  Your coupon will be applied to any materials provided in the book.  (See screenshot.)

Image: In the Store – Coupon Code Applied

Coupon Code Applied

Download Instructions

After purchase, access to downloadable files is available in three places:

  1. On the purchase confirmation page, click the grey order “Details” button.
  2. In an email from info@jirastrategy.com with the subject line “The virtual product that you bought is available for download.”
  3. On the “Order History” page, click the grey order “Details” button.

Image: Order History Details Button

Order History Details

Image: Product Download Link

Product Download Link

Need Help?

Please contact us.  Please include helpful details like:  

  • the coupon code you’re using,
  • the product(s) you’re downloading,
  • any errors displayed, and
  • the browser and browser version you’re using.

About Us

About Rachel WrightRachel Wright, Author, the JIRA Strategy Admin Workbook

Rachel Wright is an entrepreneur, process engineer, and Atlassian Certified JIRA Administrator.

She started using JIRA in 2011, became a JIRA administrator in 2013, and was certified in 2016.

She is the owner and founder of Industry Templates, LLC, which helps companies grow, get organized, and develop their processes.

Rachel also uses Atlassian tools in her personal life for accomplishing goals and tracking tasks.  Her first book, the “JIRA Strategy Admin Workbook“, was written in Confluence and progress was tracked in JIRA!

About Industry Templates

Industry Templates, LLC is located in Northern Virginia and caters to a world wide market. Since 1998, Rachel Wight, has helped businesses succeed, first as the founder of a high-end web development firm, and now as the founder of a business strategy company.  She and her companies have been in the spotlight on numerous occasions as a “winner” for excellence, philanthropy, and superior customer service. Authentic, hard working, and full of integrity, Rachel Wright and Industry Templates are headed in the direction of one of the areas most promising consulting firms.

Our reputation is built on:

  • Customer communication
  • Customer understanding
  • Customer education
  • Customer support and logically – customer happiness
  • “Great idea” – types of answers and solutions
  • Our team, our loyalty, our vision, and our passion

Pledge 1% Member

Pledge 1%

Pledge 1% is a corporate philanthropy movement dedicated to making the community a key stakeholder in every business.  As a proud member of this program, Industry Templates, LLC annually donates 1% of sales, product, and employee time to help the community.

Pledge 1% is an effort spearheaded by Atlassian, Rally for Impact, Salesforce and Tides to accelerate their shared vision around integrating philanthropy into businesses around the world. They believe pledging a small portion of future success today can have a huge impact on tomorrow. Pledge 1% offers companies turnkey tools and best practices, making it accessible for any company to incorporate philanthropy into their business model. To learn more or to take the pledge, visit: www.pledge1percent.org.

Terms and Conditions

Welcome to jirastrategy.com, a project of Industry Templates, LLC.  The information presented on this website is provided for the convenience of our customers and visitors. You may not reproduce, publish, distribute, transmit, participate in the transfer or sale of, modify, create derivative works from, display, or in any way exploit the content in the website in whole or in part. In addition, you may not use the information on this site to solicit customers, partners or associates.

We will not be held liable for any inaccuracies, errors or omissions on the website, in the transmission or delivery of all or any part thereof, or for any damages arising from any of the content. Industry Templates does not represent or endorse the accuracy or reliability of any content. We do not endorse any opinions or content posted by visitors. The website, book, training information, and all materials are provided on an “as is” basis without warranties of any kind. We further make no warranties regarding any harm that might be caused by the transmission of a computer virus, worm, or other such malicious computer program. You hereby acknowledge that use of the website, book, online training, materials, and any information is at your sole risk. The publisher and the author assume no responsibility for errors or omissions, or for damages resulting from the use of the information.  While every effort is made to update and maintain information, Industry Templates does not certify the authenticity or accuracy of the information appearing on this website. Content is subject to change at any time and is provided for informational purposes only.

Virtual, Digital and Online Products

Access to materials will remain available for one (1) year from date of purchase or until and unless your account’s per-product download limit is reached.  “Download” means saving the file to a hard drive, opening, reading, or otherwise accessing the file.  If access is provided through an organization and you or we are no longer affiliated with that organization, we reserve the right to remove your access and account.  We reserve to change formats, delivery methods, fees, or discontinue products and services, in whole or in part, at any time, with or without prior notice.

Virtual and digital products are provided online or via download after purchase.  No physical products will be shipped.  Read more.

Rules for All Users

When you create an account on this website, you agree to the following:

  1. You may access content for your information and personal use only.
  2. You will not share your account credentials with another user.  You will not transfer or resell your access to another user.
  3. You will not share content with another user not licensed to access the content.
  4. You will not upload, share, post or submit: confidential or proprietary information, content that is unlawful, threatening, unkind, or abusive to other users, or software viruses or computer code that disrupts, damages, or allows unauthorized access to the website.  
  5. You authorize us to use, share, or modify comments, questions, files, reviews, ideas, suggestions, or other content submitted on this website.

We reserve right to remove your account if you violate any of the rules, or at any time and for any reason.

Comments

It’s simple – be helpful and kind.  There’s usually more than one way to do something and our Comments feature is a place to share intelligent commentary, notes, experiences, and personal advice.  We assume no responsibility for the content of reader comments.  We may moderate or remove comments that are off-topic, disrespectful, or contain spam, self promotion, or excessive links.

Linking

You may link to any of our website pages, provided you adhere to the following:

  1. You contact us at info@jirastrategy.com prior to linking to any of our pages.
  2. In accordance with existing copyright laws, excerpts from the website may be quoted freely, provided full and proper attribution is given, including a link to the original content source or https://www.jirastrategy.com.
  3. You do not place our pages within a frame of another website.
  4. You do not attempt to misrepresent any content as your own.  All data contained on our website is the property of Industry Templates and may not be reproduced without written consent.

Links to Other Sites

The website may contain links to other websites and resources. Industry Templates shall not be liable for any loss, injury, claim, liability, or damages of any kind arising out of or in connection with such links. We are not responsible for the privacy policies or content of other websites.

Trademarks

JIRA Strategy Admin Workbook, the publisher logo, and the book’s cover image are trademarks of Industry Templates, LLC.   

This website’s overall design, pages, content, data, posts, text, graphics, images, audio/video content, materials, trademarks, service marks, and URL are owned and copyrighted by Industry Templates. You may not use or display any trademarks or service marks without our prior written consent.

Any additional trademarks, service marks, product names, or named features are assumed to be the property of their respective owners.  They are used only for reference and there is no implied endorsement.  The author and publisher are not associated with any product or vendor mentioned in the book, in materials, or on this website.

Copyright

All rights reserved.  No part of this website, its products, the book, or materials may be reproduced or transmitted in any form or by any means without the prior written permission of the publisher, except in the case of brief quotations embedded in articles or reviews.

Format

The website and book content are published in a number of formats.  Some content that appears in print may not be available in electronic formats and vice versa.

Privacy Policy

Your use of the website further indicates your acceptance of our privacy policy.

Legal Policy Updates

We reserve the right to modify this legal statement at any time, so please review it frequently.

Any questions regarding our Legal Policy should be directed to info@jirastrategy.com.

Business Hours

Our business hours are Monday through Friday, 9AM – 5PM US Eastern Time (EST). We are closed on US national and observed holidays.

Privacy Policy

Welcome to jirastrategy.com, a project of Industry Templates, LLC. We respect your right to privacy and want our users to be aware of any information we collect, how we use it, and under what circumstances, if any, we disclose it. This statement applies solely to information collected on this website.

Information Collected

We collect the following types of information from this website:

  1. Non Personal Data and Aggregate Information
    In order to evaluate which information we provide is used, how many visitors we receive, and how we might improve our services, we collect and analyze website visitor information. We track information such as Internet (IP) address, browser type, date/time of visit and which pages visited. Personal information, such as your name and email address are not collected in this process. We use this information only to gather demographic data about our user base as a whole. We will only disclose this information in aggregate form. For example, we might disclose that a certain percentage of our viewers use our website on Saturday. We do not link this automatically-collected data to personally identifiable information.
  2. User Contact Information
    When using our shopping cart, contact forms, support forms, or other website forms, you are asked to provide your name, billing address, phone number, email address, or other information. You are under no obligation to provide this information, but without it, we may be unable to complete your order or provide a response to your request.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us however, no method of transmission over the Internet is 100% secure. We cannot guarantee that all of your private communications or personal information will never be disclosed or unlawfully accessed by unauthorized third parties. Further, you are solely responsible for maintaining the secrecy of any passwords or other account information used on this website.

Sharing of Information

We will not share, sell or rent your personal information to third parties. However, we may disclose your personal information to third party vendors that provide services on our behalf.  We will not make any information that we collect from users available to the general public in any form unless (a) the information is already publicly available, (b) we have your written consent, (c) such disclosure is required by law or related authority, (d) or such action is necessary to protect and defend the rights, property or personal safety of Industry Templates and its website.

Updating/Removing Information

The information that you provide may be stored by us for an indefinite time. However, please feel free to request a change or deletion of this information by emailing us at info@jirastrategy.com.

Links to Other Sites

Our website contains links to other sites that are not owned or controlled by Industry Templates. If you visit these sites, we recommend that you read each of their privacy statements, along with statements from other websites that collect personally identifiable information. We are not responsible for the privacy policies or content of other websites.

Children’s Privacy

We respect the privacy of children and do not seek children’s participation in services offered in connection with this website. We strongly recommend that parents supervise their children’s use of the Internet and instruct them not to give out personal information online.

Policy Updates

We reserve the right to modify this privacy statement at any time, so please review it frequently.

Any questions regarding our Privacy Policy should be directed to info@jirastrategy.com.

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