Sample JIRA Support Project Set Up


The easiest way to manage user requests and support the software is from within JIRA itself! Here’s an example project configuration.

Category: Tags: ,


To support the application and manage user requests:

  1. Create a project to collect and track all requests and actions performed by JIRA administrators.
  2. Establish this project as the official method for all new project creation, application change, or user support requests.
  3. Have the board establish what information is needed for each type of common request.
  4. Create a list of request-specific questions to immediately present to the user. This helps get the information you need up front to complete the request.  The questions also establish the choices available to the user.



Additional information


Free with Jira Strategy Admin Workbook Purchase