Jira: Basic Administration Course

on LinkedIn Learning

This course includes the top 5 things every Jira admin needs to know like: adding users, creating projects, editing workflows, and troubleshooting permission and notification problems. Learn how Jira is used, the responsibilities of an administrator, how to access the most used admin areas, and how to set up a test environment so you can experiment without impacting production.


Every company needs software to track their work and report progress on their strategic initiatives. Jira, the powerful project management tool from Atlassian, is one of the most popular tracking tools used by business, development, and support teams. But for every software application, there’s an administrator who needs to correctly configure the settings, manage users, complete customization requests, and ensure the application supports growth and change in an organization. This course was designed to guide application admins down the path to successful Jira administration, helping them master the tools and best practices that make a Jira instance robust and efficient. Instructor Rachel Wright covers the basic skills and processes needed to successfully administer and customize Jira. Learn how to manage users, roles, and groups; create projects; build new workflows from scratch; manage permissions and notifications; and more.

Course Contents


  • Who is this for?
  • What do you need?

What is Jira and how is it used?

  • What is Jira?
  • How is Jira used?
  • Which application type do you have?
  • Which deployment type do you have?
  • Important Terms and Definitions
  • Navigating the Admin Area
  • Quiz: Types of Jira

Admin Types and Responsibilities

  • Types of Jira Admin Users
  • Who does what?
  • Utilizing Global Permissions
  • Quiz: Types of Jira Admins

Setting Up a Test Environment

  • Choose a Test Environment
  • Create a Test Environment
  • Quiz: Test Environment Considerations

Managing Users

  • How to Manage Users
  • Leveraging Groups and Roles
  • Challenge: Add a Test User
  • Solution
  • Quiz: User Management

Creating Jira Projects

  • Types of Jira Projects
  • How to Create a Project
  • Navigating the Project Admin Area
  • Challenge: Create a Test Project
  • Solution
  • Quiz: Project Creation

Creating Workflows

  • Types of Workflows
  • Basic Workflow Concepts
  • Using Diagram and Text Mode
  • Challenge: Create a Workflow
  • Solution
  • Bonus: Apply a Workflow
  • Quiz: Workflow Concepts

Troubleshooting Permission Problems

  • Types of Jira Permissions
  • Using the Permission Helper
  • Challenge: Determine the Permission Problem
  • Solution
  • Quiz: Jira Permissions

Troubleshooting Missing Notifications

  • Types of Jira Notifications
  • Using the Notification Helper
  • Challenge: Determine the Notification Problem
  • Solution
  • Quiz: Jira Notifications


  • Next Step

Take Course

See all Rachel Wright’s Jira and Confluence Courses on LinkedIn

Additional information



1h 21m