“JIRA Admin Mistakes” in Columbus, OH

Columbus Atlassian User Group

Rachel Wright is a featured speaker at the June meeting of the Columbus Atlassian User Group. On June 13, 2017, she’ll present “Top JIRA Administration Mistakes” based on the JIRA Strategy Admin Workbook.  

The goal of the “Top JIRA Administration Mistakes” presentation is to keep others out of what I call the “JIRA swamp.”  Or, if you’re already in it, help dig you out. This session is different – it’s about strategy.  It’s recommendations from years of cleaning up horrible JIRA configurations!  It’s about what you should do, what you shouldn’t do, and why.  Hear the mistakes I made as a JIRA administrator and real examples of problems to avoid.  Would you rather your application be an organized, tidy, and trimmed garden or a foggy, contaminated, overgrown swamp?

Atlassian Users Groups are where users meet, learn, network, and share best practices. The groups meet locally, all over the world, on a quarterly or more frequent basis.  User Group members are newbies and veterans who like to “talk shop” about Atlassian software, about Agile development, and about related business topics.  At these events, you can network with your peers, share solutions, meet Expert Partners, get special content from Atlassian, and enjoy a beer.

Will you be in Columbus, Ohio on June 13, 2017?  Join us, join the User Group in your city, or start a group!

Meet the Author: San Antonio and Austin, Texas

Rachel Wright and the JIRA Strategy Admin Workbook

Will you be in San Antonio, Texas on June 6, 2017 or in Austin on June 7? Stop by and meet Rachel Wright, author of the JIRA Strategy Admin Workbook!  Rachel will present “Top JIRA Administration Mistakes” based on the JIRA Strategy Admin Workbook, answer your JIRA questions, and autograph your book!

San Antonio, Texas
Date: Tues, June 6, 2017
Location: Geekdom, 110 E. Houston St. – 7th Floor San Antonio, 78205
RVSP for free

Austin, Texas
Date: Wed, June 7, 2017
Location: Atlassian, 303 Colorado St. #1600 Austin, 78701
RVSP for free

The JIRA Strategy Admin Workbook is different – it’s not documentation. It’s over 150 recommendations from years of cleaning up horrible JIRA configurations.  This book includes 32 real life examples of what NOT to do, over 50 worksheets to get you organized, and templates, code snippets, and wording samples to help you streamline processes.

The goal of the “Top JIRA Administration Mistakes” presentation is to keep others out of what I call the “JIRA swamp.”  Or, if you’re already in it, help dig you out. This session is different – it’s about strategy.  It’s recommendations from years of cleaning up horrible JIRA configurations!  It’s about what you should do, what you shouldn’t do, and why.  Hear the mistakes I made as a JIRA administrator and real examples of problems to avoid.  Would you rather your application be an organized, tidy, and trimmed garden or a foggy, contaminated, overgrown swamp?

“JIRA Admin Mistakes” in Toronto

Did you hear about the company accidentally emailing their JIRA data to former employees?  Avoid this mistake and hear others at the Toronto Atlassian User Group on May 30, 2017.  Author and Certified JIRA Administrator Rachel Wright presents “Top JIRA Administration Mistakes” based on the JIRA Strategy Admin Workbook. 

The goal of the “Top JIRA Administration Mistakes” presentation is to keep others out of what I call the “JIRA swamp.”  Or, if you’re already in it, help dig you out. This session is different – it’s about strategy.  It’s recommendations from years of cleaning up horrible JIRA configurations!  It’s about what you should do, what you shouldn’t do, and why.  Hear the mistakes I made as a JIRA administrator and real examples of problems to avoid.  Would you rather your application be an organized, tidy, and trimmed garden or a foggy, contaminated, overgrown swamp?

Atlassian Users Groups are where users meet, learn, network, and share best practices. The groups meet locally, all over the world, on a quarterly or more frequent basis.  User Group members are newbies and veterans who like to “talk shop” about Atlassian software, about Agile development, and about related business topics.  At these events, you can network with your peers, share solutions, meet Expert Partners, get special content from Atlassian, and enjoy a beer.

Will you be in Toronto, Canada on May 23, 2017?  Join us, join the User Group in your city, or start a group!

“JIRA Admin Mistakes” in St Louis and San Diego

Did you hear about the company accidentally emailing their JIRA data to former employees?  Avoid this mistake and hear others at the St. Louis and San Diego Atlassian User Groups on May 23, 2017.  Author and Certified JIRA Administrator Rachel Wright presents “Top JIRA Administration Mistakes” based on the JIRA Strategy Admin Workbook. 

The goal of the “Top JIRA Administration Mistakes” presentation is to keep others out of what I call the “JIRA swamp.”  Or, if you’re already in it, help dig you out. This session is different – it’s about strategy.  It’s recommendations from years of cleaning up horrible JIRA configurations!  It’s about what you should do, what you shouldn’t do, and why.  Hear the mistakes I made as a JIRA administrator and real examples of problems to avoid.  Would you rather your application be an organized, tidy, and trimmed garden or a foggy, contaminated, overgrown swamp?

Atlassian Users Groups are where users meet, learn, network, and share best practices. The groups meet locally, all over the world, on a quarterly or more frequent basis.  User Group members are newbies and veterans who like to “talk shop” about Atlassian software, about Agile development, and about related business topics.  At these events, you can network with your peers, share solutions, meet Expert Partners, get special content from Atlassian, and enjoy a beer.

Will you be in St. Louis or San Diego on May 23, 2017?  Join us, join the User Group in your city, or start a group!

Winner, “One of Us” Atlassian Community Award

“One of Us” Atlassian Community Award

Rachel Wright was honored again at the semiannual Atlassian Summit user conference in Barcelona, Spain.  She received the Atlassian Community “One of Us” award.

This is a special award for Rachel who says “I became an Atlassian User Group Leader simply to learn more about JIRA. Four years later I’m a Certified JIRA Administrator, a Community Champion, and a published author!  I’m very proud that Atlassian considers me an extension of their team.  I love being part of this group of amazing Atlassian employees and fellow volunteers.

Award Details

The awards were announced on May 2, 2017 before a packed room of Atlassians, User Group Leaders, and Community members.

“This award recognizes a Community advocate who brings a level of positive engagement to the user group community. They consistently find ways to stay engaged in their local communities, the AUG program and with the Community team.

Rachel Wright joined our Northern Virginia user group 4 years ago and since then, she has gone on to mentor new leaders, author the JIRA Strategy Admin Workbook, and she is literally an extension of our team. She often creates necessary Confluence pages without us asking (including the Summit Europe travel guide!), is always happy to help us configure our user group leader JIRA instance, and welcomes each new leader warmly.

She’s been on an RV road trip since May 2015, finding time to help our South Florida user group kick off their first two events this past year and is looking forward to visiting our Austin user group later this year. She has spent more than 50 hours in the online Community, offering feedback and helping our users! She really is one of us.”

2017 Euro Summit Award Winners with Atlassian Co-Founder, President, and Staff

Meet the Author: Barcelona, Spain

Will you be at Atlassian Summit, in Barcelona, Spain, the week of May 1, 2017?  Stop by and meet Rachel Wright, author of the JIRA Strategy Admin Workbook!

JIRA Strategy T-Shirt
Look for the white alligator – and stay out of the JIRA swamp!

Find Rachel in a green or brown JIRA Strategy t-shirt in the following locations:

The JIRA Strategy Admin Workbook is different – it’s not documentation. It’s over 150 recommendations from years of cleaning up horrible JIRA configurations.  This book includes 32 real life examples of what NOT to do, over 50 worksheets to get you organized, and templates, code snippets, and wording samples to help you streamline processes.

Summit is the grand Atlassian event of the year.  With the palpable enthusiasm of the employees, the knowledge of the presenters, and the immense networking opportunities, this is the place to experience all that is Atlassian.  Add the next semi-annual event to your calendar now. Visit summit.atlassian.com for details.

“JIRA Admin Mistakes” in Atlanta and Kansas City

It’s a busy next few weeks!  Join me on April 26, 2017 for “Top JIRA Administration Mistakes,” in Georgia, at the Atlanta Atlassian User Group event.

Then, on May 2, 2017 I travel to Barcelona, Spain for Atlassian’s first European user conference!  Look for me in my “Stay out of the JIRA Swampt-shirts.

Kansas City Atlassian User Group

After Summit, I’ll present “Top JIRA Administration Mistakes” for the Kansas City Atlassian User Group on May 16, 2017.

Finally, I’ll travel to Austin, the state capitol of Texas, and home to an Atlassian office, BBQ, and a rocking live music scene!

Author and Certified JIRA Administrator Rachel Wright presents “Top JIRA Administration Mistakes” based on the JIRA Strategy Admin Workbook. The goal of the presentation is to keep others out of what I call the “JIRA swamp.”  Or, if you’re already in it, help dig you out. This session is different – it’s about strategy.  It’s recommendations from years of cleaning up horrible JIRA configurations!  It’s about what you should do, what you shouldn’t do, and why.  Hear the mistakes I made as a JIRA administrator and real examples of problems to avoid.  Would you rather your application be an organized, tidy, and trimmed garden or a foggy, contaminated, overgrown swamp?

Atlassian Users Groups are where users meet, learn, network, and share best practices. The groups meet locally, all over the world, on a quarterly or more frequent basis.  User Group members are newbies and veterans who like to “talk shop” about Atlassian software, about Agile development, and about related business topics.  At these events, you can network with your peers, share solutions, meet Expert Partners, get special content from Atlassian, and enjoy a beer.

Will you be in Atlanta on April 26, 2017 or Kansas City on May 16, 2017? Join us, join the User Group in your city, or start a group!

Atlassian Summit is the premiere, semi-annual conference event for customers and end users.  “Summit allows you to learn new things, find innovations for your instances, and stay on top of the Atlassian product roadmaps.”  Read more

Mistakes Were Made

Rachel Wright with her Adaptavist shirt, Atlassian socks, and the JIRA Strategy Admin Workbook

In April 2017, Rachel Wright joined Adaptavist’s Matthew Stublefield and Ryan Spilken to discuss JIRA administration, in the Mistakes Were Made episode, of the Adaptavist Atlassian Ecosystem Podcast.

In this episode we explore how we got our start as JIRA administrators, utilizing test environments, unintended consequences of cleaning up your application, and ways to learn about JIRA administration.

Listen Now
Length: 22 minutes
Release date: 17 April 2017

About the Podcast

The Adaptavist Live! podcast highlights topics and events within the Atlassian Ecosystem and at Adaptavist.  Matthew Stublefield and Ryan Spilken use their unique brand of humor to make technical topics interesting and understandable.

Adaptavist helps the world’s most complex Enterprises get more from Atlassian software through professional services, Add-Ons, training and managed services.

Catch the entire Adapatavist Live! series at: https://soundcloud.com/adaptavistlive

Atlassian Summit Travel Guide

Updated for Summit 2018!

In September, Atlassian, the maker of Jira, Confluence and other development tools, hosts another European user conference!  Users in the United States will trade their usual domestic flight to California for an international flight to Barcelona, Spain.

This will be my seventh Atlassian Summit.  As a frequent attendee and a frequent traveler, here are my conference travel tips.

Planning and Itinerary

I’ve been on an RV road trip since May 2015.  I work from home, and “home” is wherever I park for the week, month, or quarter!  By the time Summit begins, I’ll be in my 48th city.  I track all my RV trip planning details in Confluence, but when there are flights involved, I track those trips in Tripit Pro.  I like this service because it monitors flights, alerts me when gates change, turns confirmation emails into travel entries, has both a web and mobile version, and keeps me organized.  There’s no wrong way to craft an itinerary, just make sure you have one, it works for you, and it’s easy to access when you need it.

 TIP
I store my trip packing list in Confluence.  I print it out or check off items on my phone as they go into my travel bag.

Summit Information

Date: Sept 3-5, 2018 in Barcelona, Spain
Location: Fira Barcelona Gran Via
Av. Joan Carles I, 64, 08908 L’Hospitalet de Llobregat, Barcelona, Spain
Read more: atlassian.com/company/events/summit-europe

Closest Airport: Barcelona El Prat Airport (BCN)
08820 El Prat de Llobregat, Barcelona, Spain
Directions to Conference (6.3 miles)

 TIP
Make a checklist list of what you plan to accomplish and who you’re hoping to meet at Summit.  What do you want to learn from Atlassian?  Which Expert Partners will you seek out?   I always have a list of names, contact information, and where I might find each person or company.

Travel Planning and Safety Tips

  DO

  • Familiarize yourself with information about Spain and Barcelona.  I recommend the DK Eyewitness Travel Guides.
    See: Top 10 Barcelona and Barcelona & Catalonia.
  • Read customs regulations, so you know what to expect when entering Spain and reentering your country.
  • Be aware of time zone changes.  The hours may differ depending on the time of the year.  Barcelona Time Zone:  CEST (UCT+2)
  • Check the weather.  The season may be opposite from home.
  • Leave your itinerary and emergency contact information with a team member and a friend or family member.
  • Record the location of the nearest embassy or consulate.  You may need to go there in an emergency or if you lose your passport.
  • Purchase travel insurance to get reimbursed for charges related to missed or delayed flights, lost luggage, medical and emergency issues, etc.  I buy insurance for all international trips.

In 2016, the date of Summit changed to the same week I was scheduled to be on vacation in Iceland.  I canceled my vacation, got reimbursed for my expenses, and attended the conference.  I’ve only had to use insurance once and I was sure glad to have it!

  • Take all the same safety precautions you’d take in any large city environment.
  • Always walk with a friend or fellow conference attendee.

  DON’T

  • Look like a tourist.  Walking around with your head buried in a map (or a phone) advertises don’t know where you are.
  • Join large crowds, gatherings or demonstrations.  Your presence can escalate into an international incident.

I once witnessed a demonstration in Buenos Aires.  My travel companions wanted to move closer and see what it was about!  Not smart.  I talked them out of it.

  • Count money in public, wear valuables, or be an easy target.
  • Advertise your travel plans.  Post to social media after your trip.
  • Become a victim of pick pockets, “mustard” scams, and other scams typical in major cities.

Don’t walk around town wearing your conference badge!
It shows you’re a tourist and probably don’t know your surroundings.  But remember to bring your badge to get into conference events, like Summit Bash.

Flight and Airport

Have you:  Been stuck on a plane?  Made an emergency landing in an unexpected city?  Been trapped in an airport for an extended time?  All have happened to me.  Always plan for the worst and hope for the best.

  TIPS

  • Never board a plane without water and a snack.

These came in handy while stuck in Costa Rica.  Supplies on my grounded plane dwindled quickly.

  • Always bring a blanket.  For long flights I bring a small pillow.

These provided welcome comfort on many cold flights and twice while I was stuck in South Carolina and Peru.  I use a sleeping bag liner from ALPS Mountaineering.  It’s warm, soft, and rolls up to fit in my backpack’s water bottle holder.  I’ve used it as a blanket, sleeping bag, pillow, towel, and a makeshift changing room.  Last year I tested out a new kind of travel “pillow” called the Trtl.  I decided it wasn’t for me.  This year, I’m testing the Nemo travel pillow which is collapsible, inflatable, and includes a layer of foam.

  • Always know what kind of airport you’re passing through.

I once took a flight from Brownsville International Airport in Texas.  I thought “international” meant “large airport with lots of services”.  I planned to check in early, get lunch, and maybe get a massage.  Instead, I arrived at a one-gate airport where the security line didn’t open until just before the flight.  There were no services or stores.  There was a vending machine but I had no cash.  I was 3 hours early for no reason.  #fail

Passport

Thankfully I only have recommendations and no passport-specific horror stories to share.

  TIPS

  • Research passport and visa requirements.
  • Make a color copy of your passport’s photo ID page.  Store a digital copy in your email and on your phone or laptop.  Bring a printed copy with you and store it in a different location than your physical passport.  If your passport is lost or stolen, alternate copies are vital.
  • Leave your physical passport locked in a hotel safe.  Don’t bring it sightseeing or to conference sessions.
  • If you lose your passport, report it to the nearest embassy or consulate.

Money

  TIPS

  • Provide your credit and debit card companies with your travel dates so they know to expect international charges.  Avoid a fraud alert or hold on your accounts.  I once had a debit card and a credit card, from two different banks, declined at the same shop.  This was very inconvenient.  Prevent it by taking action before your trip.
  • Research credit and debit card international transaction fees.  List any fees on your company expense report.  They may be reimbursable.
  • Download and print OANDA’s “Traveler’s Cheatsheet”, a wallet-sized currency converter.
  • Exchange a small amount of cash at home before you leave and then at a local bank once you arrive.  The worst exchange rate is at the airport.
  • Bring additional local and foreign cash for emergencies.  Keep it in a separate location.
  • On each purchase receipt, record how you paid (credit card, local currency, home currency) to make filing expense reimbursement reports easier.

Technology and Gadgets

I travel very light, bringing only the things I absolutely can’t live without. Consider what you packed but didn’t use on your last trip.  Leave those items at home.  Unless you’re visiting a remote location, most things can be obtained or borrowed from a fellow conference attendee.

Luggage

I truly believe there are only two types of luggage:  carry on and lost!

My bag was lost after an 18 hour flight.  When the airline finally found and delivered the bag, it was someone else’s!  After that experience, I always carry my own luggage.

Have you ever seen a family lugging a cart of bags around the airport?   How about a person with the entire set of nesting suitcases?  Don’t be that traveler!

I used to bring a backpack and a small roller bag until I noticed my boyfriend only carried a backpack.  Now I only bring one backpack and I make sure I can comfortably carry its weight. I’ve spent hundreds of dollars testing out suitcases and travel bags.  The very best is my $60 USD High Sierra Access Backpack.

  TIP
Make a game of packing.  Each trip, see how few items you can bring and how much weight you can reduce.  I try for a total weight of ~20 pounds (9 KG), regardless of trip duration.

Another reason not to over pack:  you’ll acquire a few new t-shirts at Summit!

Mobile

For the previous international Summit, I brought the Skyroam Mobile Hotspot.  I’ll use it again this year.  I don’t want to rely on conference or hotel wifi and I also don’t want to purchase an international phone plan.  This device is network independent.  It connects to nearby cell towers so I can check email and communicate through services like Skype and WhatsApp.

I was delayed in Peru once.  The airport wifi was down so I had to purchase an international phone card and find a pay phone to alert my boyfriend.  The call didn’t go through however.  I landed in the US 6 hours after my scheduled arrival. It was late at night, the airline office was closed, and my boyfriend hadn’t been able to get info about where I was.  I promised him I wouldn’t travel without communication capabilities again.

United States Specific

The US Consulate closest to the conference is:
Paseo Reina Elisenda de Montcada, 23 08034 Barcelona
Phone: (+34) 93 280 22 27, barcelonaacs@state.gov, Website
Directions from Conference (4-6 miles)

Atlassian Summit Survival Guide

A small amount of planning and organization will help you get the most out of this super event.  Read my survival tips for things to do before, during, and after Summit to make this your best conference experience ever!

Also see:  How to Get your Boss to Send you to the Atlassian Summit User Conference

Have a great flight and I’ll see you at Summit!

“JIRA Admin Mistakes” in Palm Beach and NYC

New York City
Atlassian User Group

Did you hear about the company with 132 JIRA Administrators?  Avoid this mistake and hear others at the Palm Beach, Florida Atlassian User Group on March 28, 2017 and the New York City, New York Atlassian User Group on March 30, 2017.  Author and Certified JIRA Administrator Rachel Wright presents “Top JIRA Administration Mistakes” based on the JIRA Strategy Admin Workbook. 

The goal of the “Top JIRA Administration Mistakes” presentation is to keep others out of what I call the “JIRA swamp.”  Or, if you’re already in it, help dig you out. This session is different – it’s about strategy.  It’s recommendations from years of cleaning up horrible JIRA configurations!  It’s about what you should do, what you shouldn’t do, and why.  Hear the mistakes I made as a JIRA administrator and real examples of problems to avoid.  Would you rather your application be an organized, tidy, and trimmed garden or a foggy, contaminated, overgrown swamp?

Atlassian Users Groups are where users meet, learn, network, and share best practices. The groups meet locally, all over the world, on a quarterly or more frequent basis.  User Group members are newbies and veterans who like to “talk shop” about Atlassian software, about Agile development, and about related business topics.  At these events, you can network with your peers, share solutions, meet Expert Partners, get special content from Atlassian, and enjoy a beer.

Will you be in Palm Beach on March 28, 2017 or NYC on March 30, 2017? Join us, join the User Group in your city, or start a group!

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