Project Administration Links in Jira Software and Jira Service Management

If you have Jira Software and Jira Service Management, how do you know which project admin links are for Jira project settings and which are for service management features?

While both Jira Software and Jira Service Management settings work together to power support projects, it’s helpful to know which links are for which application type so you can consult the correct documentation and information.

Here’s a handy list and and some differences between links in the Cloud and Server deployment types.

Project Admin Area

To get to a project’s admin area click the “Project settings” link in any Service Management project. It’s at the bottom of a project’s left sidebar. In Jira Server, the link takes the admin to the “Request types” page by default. In Cloud, the link takes the admin to the “Details” page by default.

Service project admin in Server

In Server, the first set of sidebar settings are common to all Jira projects. Those links include: Summary, Details, Re-index project, and Delete project.

Further down the page are settings specific to Jira Service Management (JSM) projects. The first link in the section is labeled “Request types”.

The additional links below are for standard Jira project settings like issue types, workflows, screens, and more. You might also have additional links for managing third-party app settings.


Service project admin in Cloud

In Cloud, the Jira and JSM settings are ordered differently.  For example, the second section shows the Jira issue types and the JSM request types together.

Settings List

Here’s a handy list of the typical sidebar links and which application type they belong to.

Jira Software

The following settings are used by software-type projects:

  • Summary
  • Details
  • People (Cloud only)
  • Re-index project (Server only)
  • Delete project
  • Issue types
  • Workflows
  • Screens
  • Fields
  • Priorities
  • Versions
  • Components
  • Users and roles (Server only)
  • Permissions
  • Issue Security
  • Notifications
  • Project links
  • Development tools
  • Issue collectors

Jira Service Management

The following settings are used by service-type projects:

  • Change Management (Cloud only)
  • Request types
  • Customer permissions
  • Language support
  • Portal settings
  • Email requests
  • Customer notifications
  • Widget (Cloud only)
  • Satisfaction settings
  • Knowledge base
  • SLAs
  • Calendars
  • Automation
  • Apps (Cloud only)
  • Incident management (Server only)

Need help using or configuring Jira Software or Jira Service Management settings? Take my LinkedIn Learning courses to understand capabilities and best practices.

Rachel Wright’s Jira Courses on LinkedIn

Default Jira Project Permissions

Default permission schemes (Jira Software Cloud)

Sometimes it’s important to understand how far your Jira application has strayed from the default configuration. Was that setting there from the beginning or did an application administrator add it eons ago?

To find out, visit Admin > Issues > Permission schemes in your application. Then use this baseline list to compare your Jira settings to the default.

Initial settings for Jira Cloud and Jira Server/Data Center v8.15 are included below. I keep fresh and untouched application instances around so you don’t have to!

Jira Software Cloud Free & Standard Project Permissions

Scheme name: Default Permission Scheme

Project permissions

Administer Projects

Ability to administer a project in Jira.

Granted to:

  • Project role
    • Administrators
    • atlassian-addons-project-access

Browse Projects

Ability to browse projects and the issues within them.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

Manage sprints

Ability to manage sprints.

Granted to:

  • Project role
    • atlassian-addons-project-access

View Development Tools

Allows users in a software project to view development-related information on the issue, such as commits, reviews and build information.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

View Read-Only Workflow

Users with this permission may view a read-only version of a workflow.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

Issue permissions

Assignable User

Users with this permission may be assigned to issues.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

Assign Issues

Ability to assign issues to other people.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

Close Issues

Ability to close issues. Often useful where your developers resolve issues, and a QA department closes them.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

Create Issues

Ability to create issues.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

Delete Issues

Ability to delete issues.

Granted to:

  • Project role
    • Administrators
    • atlassian-addons-project-access

Edit Issues

Ability to edit issues.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

Link Issues

Ability to link issues together and create linked issues. Only useful if issue linking is turned on.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

Modify Reporter

Ability to modify the reporter when creating or editing an issue.

Granted to:

  • Project role
    • Administrators
    • atlassian-addons-project-access

Move Issues

Ability to move issues between projects or between workflows of the same project (if applicable). Note the user can only move issues to a project they have the create permission for.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

Resolve Issues

Ability to resolve and reopen issues. This includes the ability to set a fix version.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

Schedule Issues

Ability to view or edit an issue’s due date.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

Set Issue Security

Ability to set the level of security on an issue so that only people in that security level can see the issue.

Granted to:

  • Project role
    • atlassian-addons-project-access

Transition Issues

Ability to transition issues.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

Voters & watchers permissions

Manage Watchers

Ability to manage the watchers of an issue.

Granted to:

  • Project role
    • Administrators
    • atlassian-addons-project-access

View Voters and Watchers

Ability to view the voters and watchers of an issue.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

Comments permissions

Add Comments

Ability to comment on issues.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

Delete All Comments

Ability to delete all comments made on issues.

Granted to:

  • Project role
    • Administrators
    • atlassian-addons-project-access

Delete Own Comments

Ability to delete own comments made on issues.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

Edit All Comments

Ability to edit all comments made on issues.

Granted to:

  • Project role
    • Administrators
    • atlassian-addons-project-access

Edit Own Comments

Ability to edit own comments made on issues.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

Attachments permissions

Create Attachments

Users with this permission may create attachments.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

Delete All Attachments

Users with this permission may delete all attachments.

Granted to:

  • Project role
    • Administrators
    • atlassian-addons-project-access

Delete Own Attachments

Users with this permission may delete own attachments.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

Time tracking permissions

Delete All Worklogs

Ability to delete all worklogs made on issues.

Granted to:

  • Project role
    • Administrators
    • atlassian-addons-project-access

Delete Own Worklogs

Ability to delete own worklogs made on issues.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

Edit All Worklogs

Ability to edit all worklogs made on issues.

Granted to:

  • Project role
    • Administrators
    • atlassian-addons-project-access

Edit Own Worklogs

Ability to edit own worklogs made on issues.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

Work On Issues

Ability to log work done against an issue. Only useful if Time Tracking is turned on.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

Scheme name: Default software scheme

Same as the Jira Cloud “Default Permission Scheme” except:

Manage sprints

Ability to manage sprints.

Granted to:

  • Project role
    • atlassian-addons-project-access
  • Application access
    • Any logged in user

Jira Software Server Project Permissions

Scheme name: Default software scheme

Project permissions

Administer Projects

Ability to administer a project in Jira. 

Granted to:

  • Project role
    • Administrators
Extended project administration

Also includes a checkbox to grant extended project administration permissions.

Browse Projects

Ability to browse projects and the issues within them.

Granted to:

  • Application access
    • Any logged in user

Edit SPRINTS

Ability to edit sprint name and goal.

Granted to:  none

Manage sprints

Ability to manage sprints.

Granted to:

  • Project role
    • Administrators

Start/Complete Sprints

Ability to start and complete sprints.

Granted to:  none

View Development Tools

Allows users in a software project to view development-related information on the issue, such as commits, reviews and build information.

Granted to:

  • Application access
    • Any logged in user

View Read-Only Workflow

Users with this permission may view a read-only version of a workflow.

Granted to:

  • Application access
    • Any logged in user

Issue permissions

Assignable User

Users with this permission may be assigned to issues.

Granted to:

  • Application access
    • Any logged in user

Assign Issues

Ability to assign issues to other people.

Granted to:

  • Application access
    • Any logged in user

Close Issues

Ability to close issues. Often useful where your developers resolve issues, and a QA department closes them.

Granted to:

  • Application access
    • Any logged in user

Create Issues

Ability to create issues.

Granted to:

  • Application access
    • Any logged in user

Delete Issues

Ability to delete issues.

Granted to:

  • Project role
    • Administrators

Edit Issues

Ability to edit issues.

Granted to:

  • Application access
    • Any logged in user

Link Issues

Ability to link issues together and create linked issues. Only useful if issue linking is turned on.

Granted to:

  • Application access
    • Any logged in user

Modify Reporter

Ability to modify the reporter when creating or editing an issue.

Granted to:

  • Project role
    • Administrators

Move Issues

Ability to move issues between projects or between workflows of the same project (if applicable). Note the user can only move issues to a project they have the create permission for.

Granted to:

  • Application access
    • Any logged in user

Resolve Issues

Ability to resolve and reopen issues. This includes the ability to set a fix version.

Granted to:

  • Application access
    • Any logged in user

Schedule Issues

Ability to view or edit an issue’s due date.

Granted to:

  • Application access
    • Any logged in user

Set Issue Security

Ability to set the level of security on an issue so that only people in that security level can see the issue.

Granted to:  none

Transition Issues

Ability to transition issues.

Granted to:

  • Application access
    • Any logged in user

Voters & watchers permissions

Manage Watchers

Ability to manage the watchers of an issue.

Granted to:

  • Project role
    • Administrators

View Voters and Watchers

Ability to view the voters and watchers of an issue.

Granted to:

  • Application access
    • Any logged in user

Comments permissions

Add Comments

Ability to comment on issues.

Granted to:

  • Application access
    • Any logged in user

Delete All Comments

Ability to delete all comments made on issues.

Granted to:

  • Project role
    • Administrators

Delete Own Comments

Ability to delete own comments made on issues.

Granted to:

  • Application access
    • Any logged in user

Edit All Comments

Ability to edit all comments made on issues.

Granted to:

  • Project role
    • Administrators

Edit Own Comments

Ability to edit own comments made on issues.

Granted to:

  • Application access
    • Any logged in user

Attachments permissions

Create Attachments

Users with this permission may create attachments.

Granted to:

  • Application access
    • Any logged in user

Delete All Attachments

Users with this permission may delete all attachments.

Granted to:

  • Project role
    • Administrators

Delete Own Attachments

Users with this permission may delete own attachments.

Granted to:

  • Application access
    • Any logged in user

Time tracking permissions

Delete All Worklogs

Ability to delete all worklogs made on issues.

Granted to:

  • Project role
    • Administrators

Delete Own Worklogs

Ability to delete own worklogs made on issues.

Granted to:

  • Application access
    • Any logged in user

Edit All Worklogs

Ability to edit all worklogs made on issues.

Granted to:

  • Project role
    • Administrators

Edit Own Worklogs

Ability to edit own worklogs made on issues.

Granted to:

  • Application access
    • Any logged in user

Work On Issues

Ability to log work done against an issue. Only useful if Time Tracking is turned on.

Granted to:

  • Application access
    • Any logged in user

Scheme name: Default software scheme

Same as the Jira Server “Default Permission Scheme”.

Jira Software Data Center, Jira Cloud Premium, and Jira Cloud Enterprise Project Permissions

These types of Jira have archival features and additional permissions. Same as the Jira Server “Default Permission Scheme” plus:

Browse Project Archive

Ability to browse archived issues from a specific project.

Granted to:  none

Archive Issues

Ability to archive issues for a specific project.

Granted to:  none

Restore Issues

Ability to restore issues for a specific project.

Granted to:  none

See also: Default Jira Global Permissions | Default Jira Project Permissions | Default Jira Notifications

Default Jira Global Permissions

Global Permissions (Jira Cloud)
Global Permissions (Jira Cloud)

Sometimes it’s important to understand how far your Jira application has strayed from the default configuration. Was that setting there from the beginning or did an application administrator add it eons ago?

To find out, visit Admin > System > Global permissions in your application. Then use this baseline list to compare your Jira settings to the default.

Initial settings for Jira Cloud and Jira Server/Data Center v8.15 are included below. I keep fresh and untouched application instances around so you don’t have to!

Jira Software Cloud Global Permissions

Administer Jira

Create and administer projects, issue types, fields, workflows, and schemes for all projects. Users with this permission can perform most administration tasks, except: managing users, importing data, and editing system email settings.

Users/Groups:

  • system-administrators
  • atlassian-addons-admin
  • site-admins
  • trusted-users-xxx (unique alphanumeric string)
  • administrators
  • jira-administrators

Browse users and groups

View and select users or groups from the user picker, and share issues. Users with this permission can see the names of all users and groups on your site.

Users/Groups:

  • system-administrators
  • site-admins
  • jira-software-users
  • administrators
  • jira-administrators
  • atlassian-addons-admin

Share dashboards and filters

Share dashboards and filters with other users.

Users/Groups:

  • atlassian-addons-admin
  • jira-software-users
  • system-administrators
  • jira-administrators
  • site-admins
  • administrators

Manage group filter subscriptions

Create and delete group filter subscriptions.

Users/Groups:

  • jira-administrators
  • jira-software-users
  • administrators
  • system-administrators
  • atlassian-addons-admin
  • site-admins

Make bulk changes

Modify collections of issues at once. For example, resolve multiple issues in one step.

Users/Groups:

  • atlassian-addons-admin
  • jira-software-users
  • site-admins
  • administrators
  • jira-administrators
  • system-administrators

Create next-gen projects

Create projects separate from shared configurations and schemes. Next-gen projects don’t affect existing projects or shared configurations like workflows, fields or permissions. Only licensed users can create next-gen projects.

Users/Groups:

  • Public, anyone on the internet, including logged in and anonymous users.

Jira Software Server & Data Center Global Permissions

Jira System Administrators

Ability to perform all administration functions. There must be at least one group with this permission.

Users/Groups:

  • jira-administrators

Jira Administrators

Ability to perform most administration functions (excluding Import & Export, SMTP Configuration, etc.).

Users/Groups:

  • jira-administrators

Browse Users

Ability to select a user or group from a popup window as well as the ability to use the ‘share’ issues feature. Users with this permission will also be able to see names of all users and groups in the system.

Users/Groups:

  • jira-administrators
  • jira-servicedesk-users (If installed)
  • jira-software-users

Create Shared Objects

Ability to share dashboards and filters with other users, groups and roles.

Users/Groups:

  • jira-administrators
  • jira-servicedesk-users (If installed)
  • jira-software-users

Manage Group Filter Subscriptions

Ability to manage (create and delete) group filter subscriptions.

Users/Groups:

  • jira-administrators
  • jira-servicedesk-users (If installed)
  • jira-software-users

Bulk Change

Ability to modify a collection of issues at once. For example, resolve multiple issues in one step.

Users/Groups:

  • jira-administrators
  • jira-servicedesk-users (If installed)
  • jira-software-users

Browse Archive

Ability to browse all archived issues.

Users/Groups:

  • None (empty)

See also: Default Jira Global Permissions | Default Jira Project Permissions | Default Jira Notifications

Which type of Jira do I have?

When I started using Jira in 2011 there was only one type. But now there are different application types, like Jira Core, Jira Software, and Jira Service Desk, and different deployment types, like Jira Cloud, Jira Server, and Jira Data Center. If you have Jira Cloud, there are also different plans like Free, Standard, and Premium. How do you know which you have? Why does it matter?

Continue reading “Which type of Jira do I have?”