New Course: Learning Jira (Server Edition)

How do you track your work? As organizations continue to adopt digital technology, more and more teams are leveraging Jira! By learning Jira you’ll be able to easily manage your own daily tasks and help your organization plan their strategic initiatives.

I’ve used Jira since 2011 and it’s the best application I’ve found to manage my work.  Join my LinkedIn Learning course to understand Jira fundamentals and how you can leverage this software to tame your never-ending “to do” list.

Not a LinkedIn Learning member yet? Start your 30 day LinkedIn Learning free trial! Access to my course and others is included with your Premium subscription!

Rachel Wright’s Jira Courses on LinkedIn

Use Jira Cloud instead?

Learning Jira Server

My new Learning Jira Server course is available now! Use Jira Cloud instead?

By learning Jira you’ll be able to easily manage your own daily tasks and help your organization plan their strategic initiatives. In this course, you’ll learn all about navigating Jira, working with projects and issues, and creating filters, dashboards, and boards.  I’ll show you everything you need to know so you can get started right away.

Take my Jira course on LinkedIn. Access is included with your Premium subscription! Not a member yet? Start your 30 day LinkedIn Learning free trial

Rachel Wright’s Jira Courses on LinkedIn

New Jira Basic Administration Course

For every Jira application there’s an administrator that needs to correctly configure settings, manage users, complete customization requests, and ensure the instance supports growth and change in their organization.

But how do you learn to do that?

Take my new course! Jira: Basic Administration is perfect for new Jira admins or anyone who could use a refresher on the top skills every administrator needs.

This course includes the top 5 things every Jira admin needs to know like: adding users, creating projects, editing workflows, and troubleshooting common permission and notification problems.

You’ll learn:

  • how to use Jira,
  • which application type you have,
  • the responsibilities of an administrator,
  • how to access the most used admin areas, and
  • how to set up a test environment so you can experiment without impacting production data.

Take my Jira admin course on LinkedIn. Access is included with your Premium subscription! Not a member yet? Start your 30 day LinkedIn Learning free trial

Rachel Wright’s Jira Courses on LinkedIn

Rachel Wright’s Jira Courses on LinkedIn

Rachel Wright at LinkedIn’s recording studio

I’m excited to announce my Jira courses are now part of LinkedIn’s technology course library! I’m officially a LinkedIn Learning instructor! In March 2020 LinkedIn flew me to their California offices to film my Jira: Basic Administration course.

LinkedIn’s online video courses help you learn software, creative, and business skills. Classes are taught by credible industry experts with a focus on high-quality content and production value. Over 50 new courses are added each week, so there’s always something new to learn.

And the best part: Their entire course library is included with your LinkedIn Premium subscription! Not a member yet? Start your 30 day LinkedIn Learning free trial

I loved teaching Jira administration in their professional video and audio recording studios. I felt like a movie star!

On the Road with Jira

I’ve been on the road since 2015 and I take every opportunity to combine my love of Jira and travel. On this LinkedIn recording trip, I completed another item from my Jira bucket list! I visited the Channel Islands in Ventura, California. The five individual islands are only accessible only by boat. I visited Santa Cruz and Anacapa and can’t wait to go back!

Hello from the Channel Islands

Rachel Wright’s Jira Courses on LinkedIn

Learning Jira Cloud

My new Learning Jira Cloud course is coming soon! Complete the form below to get notified when it’s available. Use Jira Server instead?

By learning Jira you’ll be able to easily manage your own daily tasks and help your organization plan their strategic initiatives. In this course, you’ll learn all about navigating Jira, working with projects and issues, and creating filters, dashboards, and boards.  I’ll show you everything you need to know so you can get started right away.

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Easily Deliver Company-wide Atlassian Product Training

What is your Atlassian product training strategy? You know you need to train your Jira, Jira Service Desk and Confluence users, but organizing training can be daunting and finding a time that works for everyone’s busy schedule is a challenge. How will you educate everyone, encourage adoption, and deliver information on a continual basis? How will you train new users when they join the organization? Training could easily turn into a full time job for application admins and burden an already busy training department.

Many companies either don’t have product-specific training or want training but can’t implement it. Others gather everyone in a room for a marathon training session that doesn’t provide an optimal learning experience. The content is not tailored to different user roles and everyone forgets what the instructor said by the end of the day.  Employees who missed the “training day” don’t get the help they need and new hires won’t get a training opportunity for a long time.

When users don’t understand the software, or when admins don’t have enough experience, the applications won’t work as well as they should. As a result companies spend time and money cleaning up the mess caused by prior mistakes. I saw this first hand. With no training, I became an application administrator! I built things badly and eventually realized I’d copied the mistakes of others and added to the overall mess.

Let Us Handle Your Training

We know training departments don’t always have the time or expertise to create product-specific training. We do and we’re good at it. Let us deliver company-wide training though our efficient, 30-minute, online, skill or topic-based courses.

Our courses are self-paced and include video lessons, homework, and a quiz to test and reinforce understanding.  There’s even a course certificate for your employee’s portfolio or resume!  Users self-enroll and leadership can view enrollment, progress, and completion at any time.

Please complete the form or share it with your training coordinator so we can recommend courses, presentations, and materials.

How can we help with your training needs?

Role Based Jira, Jira Service Desk, and Confluence Training Strategy

When considering your Atlassian product training strategy, select content that’s specific to each user’s role and delivered in manageable pieces. Different types of users need different information, different levels of detail, and need it delivered at different times. It’s tempting to gather everyone in a big room for a marathon training class. But it’s much smarter to offer role-specific information in small, digestible, and progressive pieces.

Progressive, Role-based Training

Intro to Jira Cloud Agenda

In the beginning, a brand new user just needs to know the basics.  Answer questions like:  “What is this application?”, “How do I use it?”, and “How do I access it?” Take a look at the agenda in our 30 minute “Intro to Jira Cloud” online course, for example. It’s short and specifically designed not to overwhelm new users. The goal is to get them feeling comfortable in the application immediately. Consider that some employees may have used Atlassian applications before. Their previous experience, version, use, and expectations could differ from what’s expected in your organization.

As part of initial training, give new users a simple homework assignment. Here’s an example: (1) to log into the application, (2) bookmark it in the browser, and (3) create a Jira issue, a Confluence page, or a Jira Service Desk request. You can test whether their creation meets the needs of the organization. This is a great time to catch problems before they turn into bad habits. Look for future trouble like missing an important issue field, creating a page in the wrong global space, or providing vague request details.

Once the user understands the basics start adding additional content. Select new content based on user role, how they’ll use the software, and skills they’ll need to do their regular job. Time the content delivery so they can learn little by little without impacting their other work.

User Types and Roles

Here are some additional user types and content recommendations:

  • The regular or occasional user needs info about sharing and organizing their data, creating filter subscriptions, linking, and logging time.
  • The power user wants information about basic & advanced search, JQL, and bulk changes.
  • Team leads, project managers, and scrum masters want to know about views like dashboards, boards, and reports.
  • Service Desk Agents want to understand service level agreements (SLAs) and how to use JSD features to support their customers.
  • Application admins want information about configuration, performance, effective workflows, best practices, mistakes, and certification.

Delivering information progressively, and based on roles, lets you quickly and effectively train users. They can put the info into practice immediately and won’t forget everything they learned by the end of the day.

Let Us Handle Your Training

We know admins don’t always have the time or expertise to train users. We do and we’re good at it. Let us deliver your company-wide training though our efficient, 30-minute, online, skill or topic-based courses.

Please complete the form, or share it with your training coordinator, so we can recommend courses, presentations, and materials.

How can we help with your training needs?

Training Your Jira, Jira Service Desk & Confluence Users

The job of an Atlassian administrator is never done. Your list of responsibilities is endless. You’re making sure your applications are up and running so work can get done. You’re weighing the benefits and long-term impacts of customization and add-on requests. You’re assisting users with access, permissions, and restrictions. You’re helping teams get the most out of the applications. And some of you are doing all of this while performing other tasks or managing other software. With all the demands on an Atlassian administrator, where does user training fall on your to do list? If you’re like most admins, it’s probably at the very bottom.

Continue reading “Training Your Jira, Jira Service Desk & Confluence Users”

Consulting

We help companies of all types and sizes choose, set up, clean up, and maintain Atlassian applications.  Need help managing your Jira issues, Jira Service Desk support requests, Confluence content, or Crowd users?  Let’s chat!

Areas of Expertise

  • Choosing Atlassian products and deployment types
  • Strategy, setting standards, and governance
  • Onboarding users and teams
  • Set up and configuration
  • Maintenance, upgrades, and clean up
  • Choosing add-ons, integrations, and connections
  • Training end users, power users, and administrators
  • Designing and improving Jira workflows
  • Creating views with Jira filters, dashboards, and boards
  • Cleaning up Jira custom fields, issue types, and permissions
  • Optimizing Jira Service Desk request types and forms
  • Organizing Confluence content

Recent Projects

  • Helped a large health services company launch Jira, Jira Service Desk, and Confluence
  • Helped a mid-size IT company clean up and consolidate projects in their 1 million issue Jira application
  • Merged two 10-year-old Confluence server instances
  • Helped Atlassian’s Community Team use their own Jira product to combine multiple data sources and track their user group program
  • Worked with a team to improve their Jira workflows, planning, and prioritization process
  • Helped a non-profit transition from Google Docs and Spreadsheets to a community license of Confluence, Jira, and Crowd
  • Was a featured speaker at Atlassian Summit and 25 world-wide user groups

Have Atlassian questions?  Need help managing your applications?  Get help

About Rachel Wright

Rachel Speaking at Atlassian Summit

Rachel Wright is an entrepreneur, process engineer, and Atlassian Certified Jira Administrator.

She started using Jira and Confluence in 2011, became an administrator in 2013, and was certified in 2016.  She’s the author of the Jira Strategy Admin Workbook and a frequent speaker at Atlassian events, like the Summit annual user conference.

Rachel jokes that “Jira and I are in a long-term relationship and Confluence is a close friend.

Certified Expertise

Rachel Wright is an Atlassian certified Jira Administrator

Rachel Wright named “Teacher to Watch”

Skillshare, an online learning community for design, business, and tech has named Rachel Wright a “Teacher to Watch“!  This distinction is for instructors who consistently create high-quality content, continuously grow and innovate, and find new ways to further engage with students.

Rachel has created three courses for Jira administrators on workflow building, custom fields, and admin mistakes to avoid.  The 30 minute courses also include a quiz and sample project to complete.

She’s also created an introduction course for Jira users and one for Confluence users.  The intro courses help new users become comfortable with the software so they can get started creating issues and pages immediately.

Additional classes are on the way!  Have a topic request?  Add it in the “Comments” section below.

Take Rachel’s courses on Skillshare or at training.jirastrategy.com.   Need training for your entire team?  Contact info@jirastrategy.com.