Articles and content for Jira administrators about Jira Software, Jira Service Management, and Confluence.
- Jira Tips and Tricks Collection: Alternate Uses for the CSV Importer
Tip Relates To Application Type Jira, Jira Service Management Deployment Type Cloud, Data Center Audience Application Administrators Category Importing, Custom Fields Tip You already know you can import Jira items in CSV format. But did you know you can also use the import wizard in two other helpful ways? You can (1) update information in… Read more: Jira Tips and Tricks Collection: Alternate Uses for the CSV Importer - Jira Tips and Tricks Collection: Finding Specific Automation Flows
Tip Relates To Application Type Jira, Jira Service Management, Confluence, and more Deployment Type Cloud, Data Center Audience Application Administrators, Space Administrators Category Automation, Documentation Tip You know there’s an automation flow that does X or includes variable Y but there are hundreds of flows! How do you find the one you’re looking for? Option… Read more: Jira Tips and Tricks Collection: Finding Specific Automation Flows - Jira Tips and Tricks Collection: Jira REST API Links
Tip Relates To Application Type Jira, Jira Service Management Deployment Type Cloud, Data Center Audience End Users Category Work Items Tip Visit these helpful REST API links in your browser to access raw Jira data! Explanation Even if you’re not developing your own custom features and building apps you can still leverage the REST APIs… Read more: Jira Tips and Tricks Collection: Jira REST API Links - Jira Tips and Tricks Collection: Finding All Child Items
Tip Relates To Application Type Jira, Jira Service Management Deployment Type Cloud Premium Audience End Users Category Work Items, Reporting Tip Looking for a list of all work items related to an Epic, Feature, Initiative, or other high-level Jira item? Use a query like: issuekey in portfolioChildIssuesOf(ITEM-1) to return the list. Bonus: Also return the… Read more: Jira Tips and Tricks Collection: Finding All Child Items - Jira Tips and Tricks Collection: Top Three Jira Gadgets
Tip Relates To Application Type Jira, Jira Service Management Deployment Type Cloud, Data Center Audience Application Administrators, Power Users, End Users Category Reporting, Dashboards Tip Jira dashboards provide a great way to view a lot of statistical data in one place. But with ~50 gadgets to choose from, they can be intimidating to set up.… Read more: Jira Tips and Tricks Collection: Top Three Jira Gadgets - Jira Tips and Tricks Collection: 13 Best and Worst Ways to Create Jira Items
Tip Relates To Application Type Jira, Jira Service Management Deployment Type Cloud, Data Center Audience End Users Category Work Items Tip There are many ways to create work items in Jira. Here are all the options, ranked from the best and easiest methods to the worst or most complex: Bonus method: Use Rovo or artificial… Read more: Jira Tips and Tricks Collection: 13 Best and Worst Ways to Create Jira Items - Jira Tips and Tricks Collection: Using Global Atlassian Teams
Tip Relates To Application Type Jira, Jira Service Management, Confluence, and more Deployment Type Cloud Audience Application Administrators Category User Management Tip Unlike other global settings, any user can create or delete global Atlassian teams. Global teams are different than plan-only teams used in Jira Plans and teams in other apps like Tempo. Encourage users… Read more: Jira Tips and Tricks Collection: Using Global Atlassian Teams - Jira Tips and Tricks Collection: Get a List of Sprints and Dates
Tip Relates To Application Type Jira Deployment Type Cloud, Data Center Audience End Users, Project Managers, Leadership Category Sprints Tip Looking for a list of sprints and sprint meta data in a Jira space? There’s an easy way to get it through the REST API – no coding or dev skills required! Step 1: Visit… Read more: Jira Tips and Tricks Collection: Get a List of Sprints and Dates - Jira Tips and Tricks Collection: Finding Your Org ID
Tip Relates To Application Type Jira, Jira Service Management, Confluence, and more Deployment Type Cloud Audience Developers, Application Administrators Category Integrations, Apps Development Tip Find your Atlassian Cloud Organization ID (“Org ID”) by visiting admin.atlassian.com and copying it from your browser’s address bar. The ID is the long alphanumeric string after “/o/”. For example: https://admin.atlassian.com/o/XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX/overview… Read more: Jira Tips and Tricks Collection: Finding Your Org ID - Jira Tips and Tricks Collection: Using Service Accounts
Tip Relates To Application Type Jira, Jira Service Management, Confluence, and more Deployment Type Cloud Free, Standard, and Premium* Audience Application Administrators, Developers and power users Category User Management, Integrations Tip If you are connecting your scripts and apps to Atlassian products with your personal user account, there’s a better way! Help us avoid orphaned… Read more: Jira Tips and Tricks Collection: Using Service Accounts - Jira Tips and Tricks Collection: Rovo Inspiration
Tip Relates To Application Type Jira, Jira Service Management, Confluence, and more Deployment Type Cloud Standard, Premium, and Enterprise Audience End users and power users Category Rovo, AI (Artificial Intelligence) Tip Need some AI examples or inspiration? Use Atlassian’s library of sample agents to customize and prompts to try. For example, use the Readiness Checker… Read more: Jira Tips and Tricks Collection: Rovo Inspiration - Jira Tips and Tricks Collection: Finding the Entitlement Number
Tip Relates To Application Type Jira, Jira Service Management, Confluence, and more Deployment Type Cloud Audience Application Administrators Category Billing, Apps, Third-party apps Tip Looking for a product’s entitlement number? For Billing admins, visit: admin.atlassian.com and click the “Billing” link on the left sidebar. On the Billing page, locate the Jira product in the list.… Read more: Jira Tips and Tricks Collection: Finding the Entitlement Number - Jira Tips and Tricks Collection
As a Jira consultant, I advise clients on solving problems and often make configuration changes for them. However, when I’m the one making the changes, they don’t learn to do it themselves. I love helping but I don’t want them to need to rely on me forever. Since most organizations I work with don’t have… Read more: Jira Tips and Tricks Collection - Understanding the Atlassian Account and User ModelDo you have multiple Jira Cloud applications to manage? Here’s how they all work together in the Atlassian organization and site model. But first, if you’re wondering how companies end up with multiple Atlassian organizations, sites, and applications, there are many potential reasons. Maybe there are domestic and international offices so different applications are used… Read more: Understanding the Atlassian Account and User Model
- New Course – Learning Jira: Leveraging Sprints, Releasing Features, Fixing Bugs, and Tracking Development
You already know that Jira is a great tool for project management, but did you know that it has a whole heap of extra features designed to support the software development lifecycle? If you’ve already taken my Learning Jira course (Cloud edition / Data Center edition), then you might be interested my new course, Learning… Read more: New Course – Learning Jira: Leveraging Sprints, Releasing Features, Fixing Bugs, and Tracking Development - An Ode to the Atlassian Community (12 Years Strong)
It’s my 12th Atlassian Community Leader Anniversary! I remember when I first logged in,Not sure where to start or where to begin.But a forum full of helpful folks,Gave me purpose and gave me hope. I’ve learned to tackle Jira challenges with grace,And help fellow admins, no matter the place.From Server migrations and new Cloud UIs,… Read more: An Ode to the Atlassian Community (12 Years Strong) - Avoiding Configuration Horrors with the “Jira Scary Stories” Series
It’s almost Halloween and that means it’s time to watch Jira Scary Stories! Rachel Wright, a Certified Jira Administrator and author, shares her real-life “scary stories” from years of working with Jira, Jira Service Management, and Confluence. The series is packed with cautionary tales, practical advice, and an interactive poll on each story page. What’s… Read more: Avoiding Configuration Horrors with the “Jira Scary Stories” Series - New Course Just Launched – Complete Guide to Jira Administration: Configuration, Management, and Automation
After over a decade as a Jira administrator and multiple published books, I’ve finally created the course I wish I had when I started. This is the most comprehensive, up-to-date Jira and Jira Service Management training I’ve ever made. The online course: ✅ Contains 9 hours of in-depth training for current, new, and aspiring Jira… Read more: New Course Just Launched – Complete Guide to Jira Administration: Configuration, Management, and Automation - New Jira Cloud Navigation TourBetween March 2025 and July 2025 Atlassian progressively rolled out a new navigation experience to all Cloud users in Jira, Jira Service Management, Jira Product Discovery, Confluence, and Atlassian Home. Here’s a quick 3 minute video tour showing the changes and where to click for which function. Downloadable Cheat Sheet Right click on this image… Read more: New Jira Cloud Navigation Tour
- Protecting ScriptRunner Jira ScriptsIn a previous article, I shared an example of my Jira Code, Snippet, and Example Library as a place to edit, label, and organize reusable Jira code. I store frequently used JQL statements in Confluence pages so end users can reuse them and cut and paste them for their search needs. I also document automation… Read more: Protecting ScriptRunner Jira Scripts